Specialty ASM

Lowe's Companies, Inc.•Charleston, SC

About The Position

The Specialty Assistant Store Manager leads associates to provide exceptional customer service in a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the role provides full leadership over the store. The manager anticipates customer flow and work demand, adjusts efforts and schedules to ensure appropriate coverage, plans for sales spikes and inventory needs, conducts safety walks, monitors the use of store power equipment, and coaches associates on safe work practices. The role collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores. The salaried role is generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds without assistance; may need to lift over 25 pounds with or without assistance.
If required by state or local municipality, must hold a salesperson license or pass the licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

Lead associates in delivering exceptional customer service in a clean, safe, and well-stocked store.
Anticipate customer flow and work demand and adjust efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and ensure inventory is positioned to support demand.
Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when required.
Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives.
Carry out role-specific assignments and priorities for specialty areas such as cabinets and appliances.
Rotate through Merchandising and Operations assignments when requested for cross-training and development.
Travel occasionally for meetings, training, or to support neighboring stores.