Specialty ASM

Lowe's Home Centers•Asheville, NC

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service in a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. The manager may be expected to provide full leadership over the store at times and collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development. The role does not require regular travel, but occasional travel may be needed for meetings, training, or support of neighboring stores. The position is salaried and generally scheduled for 48 hours per week, with additional hours potentially required based on business needs. Morning, afternoon, and evening availability is required any day of the week. The work may require prolonged standing, sitting, and other physical activities; associates must be able to lift at least 25 pounds without assistance and may lift more than 25 pounds with or without assistance.

Requirements

At least 2 years of experience leading associates in a retail environment.
At least 3 years of experience working in a fast-paced, cross-functional work environment.
At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.
Availability for morning, afternoon, and evening shifts any day of the week.
Ability to perform tasks involving prolonged standing, sitting, and other activities necessary for the job.
Ability to lift 25 pounds without assistance; may be required to lift more than 25 pounds with or without assistance.
If required by state or local municipality, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

Bachelor's degree in a related field.
At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

Lead associates in providing exceptional customer service in a clean, safe, and well-stocked store.
Anticipate customer flow and work demand, and redirect efforts and schedules to ensure appropriate coverage.
Plan for sales spikes and ensure the store has sufficient in-stock inventory to meet demand.
Conduct safety walks, monitor the use of store power equipment, and coach associates on safe work practices.
Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
Provide full leadership over the store when needed.
Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
Perform assignments tailored to specialty areas such as cabinets and appliances.
Rotate through Merchandising and Operations assignments for cross-training and development.
Travel occasionally for meetings, training, or to support neighboring stores, if needed.