Specialty ASM

Lowe's Home Centers • Thomaston, ME

7d

About The Position

The Specialty Assistant Store Manager leads a team responsible for delivering exceptional customer service and maintaining a clean, safe, and well-stocked store. The role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. Responsibilities and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development, and may be expected at times to provide full leadership over the store.

The role works with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Regular travel is not required, though occasional travel may be needed for meetings, training, or support of neighboring stores.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• At least 1 year of experience directly managing retail, business-to-business, outside sales, or consumer-service sales associates.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks requiring prolonged standing, sitting, and other activities necessary for the job.
• Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
• If required by state or local law, hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

• Anticipate customer flow and work demand, and adjust efforts and schedules to ensure appropriate coverage.
• Plan for sales increases and ensure the store has sufficient in-stock products to meet demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Lead associates in providing exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
• Provide full leadership over the store when needed.
• Collaborate with store leadership peers, the District Manager, and Area support staff to meet service, sales, and operational objectives.
• Adapt assignments and priorities to specialty areas such as cabinets and appliances; rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally for meetings, training, or to support neighboring stores, if needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) with company match
• Employee Assistance Program, including work/life services and no-cost counseling
• Education support, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Associate discount and broad discount platform
• Potential annual bonuses, employee stock purchase plan and/or deferred compensation plan, and grant awards, based on eligibility
• Learning and development opportunities
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed