Specialty ASM
About The Position
The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. The role is accountable for achieving sales and margin goals, driving operational efficiencies, and maximizing customer satisfaction with the Lowe’s in-store experience. At times, the manager is expected to provide full leadership over the store. The role involves anticipating customer flow and work demand, adjusting efforts and schedules to provide appropriate coverage, planning for sales spikes, and ensuring adequate inventory. It also includes conducting safety walks, monitoring the use of store power equipment, and coaching associates on safe work practices. The Specialty Assistant Store Manager collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop approaches to meet service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The manager may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, trainings, or neighboring stores may be needed.
Requirements
- At least 2 years of experience leading associates in a retail environment.
- At least 3 years of experience working in a fast-paced, cross-functional work environment.
- At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- At least 1 year of experience directly managing sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- Experience using Microsoft Office Suite.
- Ability to obtain sales-related licensure or registration as required by law.
- Availability for morning, afternoon, and evening shifts any day of the week.
- Physical ability to perform tasks that may involve prolonged standing, sitting, and other activities necessary to perform job duties.
- Ability to lift at least 25 pounds without assistance; may need to lift more than 25 pounds with or without assistance.
- If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.
- Generally scheduled for 48 hours; additional hours may be required based on business needs.
Nice To Haves
- Bachelor’s degree in a related field.
- At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or the consumer service industry.
- At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas of responsibility.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior and exterior product categories such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
- Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.
Responsibilities
- Lead a team of associates to deliver exceptional customer service and maintain a clean, safe, well-stocked store.
- Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
- Anticipate customer flow and work demand and redirect efforts and schedules to ensure appropriate coverage.
- Plan for sales spikes and ensure the store has sufficient inventory to support demand.
- Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
- Provide full leadership over the store when expected.
- Collaborate with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
- Perform role-specific assignments and priorities in specialty areas such as cabinets and appliances.
- Rotate through Merchandising and Operations assignments for cross-training and development when asked.
- Travel occasionally to meetings, trainings, or neighboring stores as needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program, including work/life services and no-cost counseling
- Tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Associate discount and broader discount platform
- Annual bonuses, based on eligibility
- Employee Stock Purchase Plan, based on eligibility
- Deferred compensation plan, based on eligibility
- Grant awards, based on eligibility
- Wellness programs
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
