SPECIALTY ASM

The Home Depot • Bainbridge, GA

5d

About The Position

The Specialty Assistant Store Manager in Training (SASM-IT) gains hands-on experience in the key responsibilities and functions of a Specialty Assistant Store Manager through a structured training program of up to six weeks. Training includes practical experience, mentorship, and leadership development, with exposure to Manager on Duty responsibilities and oversight of the Specialty and Pro Departments. In collaboration with the Store Manager, Assistant Store Managers, Home Services, and Pro business partners, the trainee learns to develop and implement strategies to increase sales, improve customer service, and drive profitability across Specialty, Pro, and Services businesses. SASM-ITs are expected to lead by example and uphold, maintain, and support lawful company policies and positions.

The role includes training in store operations, customer service, sales and profitability, company policies and procedures, staffing and scheduling, inventory and stock deficiencies, selling behaviors, customer issue resolution, installed sales and special orders, performance management, and associate discipline. The trainee also learns store equipment and systems, daily financial operations, safety and hazmat procedures, and measures to maintain process accuracy and mitigate shrink.

Requirements

• Must be at least 18 years of age.
• Must be legally permitted to work in the United States.
• At least 3 years of work experience.
• At least 1 year of previous leadership experience.
• Knowledge, skills, and abilities typically acquired through completion of a high school diploma and/or GED.

Nice To Haves

• Ability to collaborate and work effectively with cross-functional teams.
• A bachelor's degree or equivalent degree in a related field of study.
• 2 or more years of previous leadership experience.

Responsibilities

• Participate in structured training on retail store management, including operations, customer service, sales and profitability, and company policies and procedures.
• Learn and demonstrate tactics for staffing and scheduling, identifying and resolving stock deficiencies, coaching associates in selling behaviors, resolving customer issues, and supporting installed sales, special orders, and product sales.
• Learn and demonstrate performance management, including reviewing associate performance and executing the associate disciplinary process when necessary.
• Complete all assigned training modules and assessments.
• Supervise associates in the selling effort, lead GET culture, and set an example for customer service and associate engagement.
• Ensure customer concerns are addressed effectively and take prompt action to resolve situations.
• Work with key partners on merchandise placement and signing, and support stock integrity through inventory management.
• Learn to maintain and operate store equipment and systems and manage daily financial operations.
• Perform Opening, Closing MOD, and other whole-store focus responsibilities.
• Follow company policies and procedures and hold associates accountable for doing so.
• Learn and follow store standard operating procedures, particularly safety compliance procedures, and take steps to maintain process accuracy and mitigate shrink.
• Ensure that self and associates follow safety and hazmat procedures and Safety Matters guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED