Employee and Customer Experience Team Lead

ASM Global • New York, NY

4d • $26 - $28 • Onsite

About The Position

Legends Global is seeking an Employee and Customer Experience Team Lead for Etihad Park, a soccer-specific stadium in Willet’s Point, Queens. The role supports employee engagement strategies and programs, leads employee experience and recognition initiatives, and partners with venue teams to promote a positive customer experience. The position supports a workforce that includes full-time staff, part-time employees, nonprofit groups, and seasonal gameday team members, and helps manage the day-to-day operations of the gameday customer service team.

The successful candidate will help foster a positive, inclusive, service-driven culture across games, concerts, and large-scale events. The role requires a collaborative, adaptable approach, attention to detail, and availability for nights, weekends, and holidays. The position is paid hourly at $26–$28, commensurate with experience.

Requirements

• Must be at least 18 years of age.
• High school diploma required.
• Strong attention to detail.
• Ability to demonstrate flexibility and adapt quickly to changes.
• Ability to be self-motivated, work independently, and work well as part of a team.
• Ability to work in a fast-paced environment.
• Ability to understand written and oral directions and communicate them to others.
• Ability to work nights, weekends, and holidays.
• Ability to work in all weather conditions.
• Ability to lift, move, or maneuver a minimum of 30 lbs.
• Ability to stand, walk, bend, reach, and perform repetitive motions constantly.

Responsibilities

• Design and implement employee engagement strategies to support a high-performing, service-driven workforce across game days, concerts, and large-scale events.
• Support onboarding, recognition, and retention programs for full-time staff, part-time employees, nonprofit groups, and seasonal gameday team members.
• Analyze engagement survey data and workforce trends to develop actionable insights and continuous improvement initiatives.
• Manage internal communications and engagement campaigns to promote consistent messaging and alignment across departments.
• Partner with operations, HR, and stadium leadership to foster a positive, inclusive culture aligned with the organization’s brand and customer and fan experiences.
• Help manage the day-to-day operations of the gameday customer service team.
• Maintain a pleasant and collaborative attitude toward customers, coworkers, and management.
• Adhere to Legends Global and venue company policies.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED