Specialty ASM

Lowe's Companies, Inc. • Scottsdale, AZ

3d

About The Position

The Specialty Assistant Store Manager leads a team of associates to provide exceptional customer service in a clean, safe, and well-stocked store. The role is accountable for achieving sales and margin goals, improving operational efficiency, and maximizing customer satisfaction with the in-store experience. At times, the Specialty Assistant Store Manager is expected to provide full leadership over the store.

The position involves anticipating customer flow and work demand, adjusting schedules and staffing coverage, planning for sales spikes, and ensuring inventory is positioned to meet demand. The manager conducts safety walks, monitors the use of store power equipment, and coaches associates on safe work practices.

The Specialty Assistant Store Manager works with store leadership peers, the District Manager, and Area support staff to assess customer needs and develop methods to achieve service, sales, and operational objectives. Assignments and priorities are tailored to specialty areas such as cabinets and appliances. The role may also rotate through Merchandising and Operations assignments for cross-training and development. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

• At least 2 years of experience leading associates in a retail environment.
• At least 3 years of experience working in a fast-paced, cross-functional work environment.
• At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• At least 1 year of experience directly managing retail, business-to-business, outside-sales, or consumer-service sales associates.
• Experience using Microsoft Office Suite.
• Ability to obtain sales-related licensure or registration as required by law.
• Availability for morning, afternoon, and evening shifts any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• If required by state or local law, must already hold the required salesperson license or pass the licensing exam within 60 days of starting employment.

Nice To Haves

• Bachelor's degree in a related field.
• At least 5 years of experience directly managing a team of sales associates in retail, business-to-business, outside sales, or consumer service.
• At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
• Experience working with store computer systems, including Project Tool, Genesis, M2O, and Thin Client.

Responsibilities

• Lead associates in delivering exceptional customer service and maintaining a clean, safe, and well-stocked store.
• Achieve sales and margin goals while driving operational efficiencies and customer satisfaction.
• Anticipate customer flow and work demand, adjusting efforts and schedules to provide appropriate coverage.
• Plan for sales spikes and ensure the store has sufficient in-stock products to support demand.
• Conduct safety walks, monitor use of store power equipment, and coach associates on safe work practices.
• Provide full leadership over the store when required.
• Collaborate with store leadership peers, the District Manager, and Area support staff to establish methods for achieving service, sales, and operational objectives.
• Perform specialty-area assignments and potentially rotate through Merchandising and Operations assignments for cross-training and development.
• Travel occasionally to meetings, training, or neighboring stores as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed