Ticket Seller

ASM Global • Fort Worth, TX

1d

About The Position

The Ticket Seller works at Cowtown Coliseum in Fort Worth, Texas, selling and dispensing tickets, processing payments, and helping patrons with ticketing questions and reservations. The role includes opening or closing the ticket window, maintaining accurate records of ticket sales and cash, completing daily reports, and handling Will Call according to procedures. The employee provides courteous customer service, answers questions about prices, seating, events, and coming attractions, and performs related clerical duties. This part-time, non-exempt position has no supervisory responsibilities and may involve working inside or outside the building depending on event needs.

Requirements

• High school diploma or general education degree (GED).
• Ability to process payments accurately.
• Ability to listen to and follow instructions.
• Ability to input sales transaction data into a computer.
• Good communication skills, including listening, seeking clarification, responding to questions, and reading and interpreting written information.
• Good problem-solving skills and organizational ability.
• Ability to work independently and as a member of a team.
• Good customer service skills and a sense of public relations.
• Ability to work the ticket window with minimal supervision.
• Ability to work flexible hours, including daytime, evening, weekends, and holidays, as needed.
• Must be able to speak, read, and write English.
• Must have a professional attitude and appearance.

Nice To Haves

• Box office or guest services background.
• Experience with computerized ticket systems.

Responsibilities

• Open and/or close the ticket window as required.
• Accurately dispense tickets requested by patrons, accept payment, and make change.
• Maintain accurate counts of hard tickets sold or computer-printed tickets.
• Complete daily ticket sales reports and maintain a daily balance sheet of cash received and tickets sold.
• Balance sales and the change bank and submit cash to a Box Office supervisor or manager for audit.
• Fill seat reservations by telephone or mail and handle the Will Call window according to procedures.
• Answer questions about prices, seating, events, and coming attractions courteously and efficiently.
• Provide excellent customer service, respond promptly to patron needs, and handle most box office questions independently.
• File records and reports and perform related clerical work as assigned.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED