Ticket Seller

ASM Global • Río Piedras, PR

1d

About The Position

The Ticket Seller is responsible for ticket sales for shows and events. The role includes opening or closing the ticket window as required; dispensing tickets and handling payments accurately; maintaining ticket counts and daily sales records; balancing cash and ticket sales; processing reservations and Will-Call; and providing courteous customer service and information about prices, seating, events, and upcoming attractions. The position also involves filing records and reports and performing related clerical duties as assigned. This position has no supervisory responsibilities.

Requirements

• High school degree, or one year of related experience and/or training, or an equivalent combination of education and experience.
• Good communication skills, including listening, seeking clarification, and responding to questions.
• Good math skills and a high aptitude for figures.
• Good customer service skills and a sense of public relations.
• Professional attitude and appearance.
• Basic knowledge of English.
• Must be able to pass a criminal background check and a credit check.
• Ability to work flexible hours, including daytime, evening, weekends, and holidays, as needed.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Open or close the ticket window as required.
• Accurately dispense tickets requested by patrons, accept payment, and provide correct change.
• Maintain accurate counts when selling hard tickets or use computer systems to count computer-printed tickets.
• Complete daily ticket sales reports and maintain accurate daily balance sheets of cash received and tickets sold.
• Balance sales and the change bank, and submit cash to the Box Office supervisor or manager for audit.
• Fill seat reservations by telephone or mail and handle the Will-Call window according to procedures.
• Provide excellent customer service, respond promptly to customer needs and requests for assistance, work independently, and handle most box office questions without assistance.
• Answer questions courteously and efficiently about prices, seating, and events, and provide information about upcoming attractions.
• File records and reports and perform related clerical work as assigned.
• Perform other related duties as assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED