Ticket Seller Supervisor (variable hour)

Oregon Metro•Portland'5 Centers for the Arts, OR

6d•Onsite

About The Position

Portland’5 Centers for the Arts, part of Metro, is seeking a reliable, enthusiastic, and customer-focused Ticket Seller Supervisor to lead its ticketing team and support exceptional service for events in downtown Portland. The supervisor oversees day-to-day box office operations, supports and trains staff, handles event settlements, and helps ensure a smooth and welcoming experience for guests. This is a variable-hour, part-time position. Work follows an event-driven schedule that fluctuates with event availability, the event calendar, and business needs. Shifts are generally 3–4 hours and may take place in the evenings, on weekends, and on holidays. The position is eligible for overtime and is classified as a Ticket Services Event Supervisor. The full hourly salary range is $26.44–$35.42; the likely appointment range is $26.44–$29.15, subject to qualifications and Metro’s pay-equity review.

Requirements

At least three years of experience operating a reserved-seating box office or ticketing center.
An Associate’s Degree, or a combination of education, professional experience, volunteer experience, and lived experience that provides the knowledge, skills, and abilities needed to perform the duties.
Understanding of ticket box-office operations and services, particularly reserved-seat ticketing.
Knowledge of basic accounting principles and cash-handling best practices.
Ability to communicate clearly, concisely, and courteously in oral and written forms.
Ability to work effectively in stressful and difficult situations.
Demonstrated ability to work with information-management systems and adapt quickly to system changes and updates.
Ability to interact effectively with diverse groups of promoters, clients, and members of the public, remaining calm, professional, and polite when others may be discourteous.
Ability to work varying shifts, including evenings, weekends, and holidays.

Nice To Haves

Previous ticket-selling experience.
Knowledge and experience with Paciolan.

Responsibilities

Supervise and coordinate staff involved in selling tickets during events.
Provide staff with cash and event information, including special promotions.
Provide advice and technical assistance; train and evaluate staff; and resolve disputes and problems.
Prepare accounting reports for ticket sales, disbursements, and applicable ticket-office charges for event settlements.
Prepare the box office for event ticket sales and release promoter and box-office holds.
Maintain and reconcile ticket-office cash inventory, including balancing the safe, reconciling event cash receipts and payables, and distributing cash advances to event promoters.
Provide customer service by assisting with ticket sales, providing will-call service, and monitoring box-office lines.
Use creative problem-solving to address seating, technical, and customer-service issues as they arise.