Ticket Seller

ASM Global•Shreveport, LA

2d•Onsite

About The Position

ASM Global is hiring a part-time Ticket Seller for the Shreveport Convention Center/Municipal Auditorium in Shreveport, Louisiana. Reporting to the Director of Finance and working under the direction of the Box Office Manager and Director of Finance, the Ticket Seller serves patrons at the box office, processes ticket purchases and payments, accounts for ticket revenue, and provides information about facility events. The role is part-time/on-call, with regular ticket-selling hours listed as Tuesday and Thursday from 10:00 a.m. to 4:00 p.m.; additional hours may be required, and weekly hours are not guaranteed. The employee must be courteous and professional with patrons, coworkers, and clients, work independently with good judgment, and follow box office, facility, safety, and emergency procedures. Work may involve long and irregular hours, including evenings, weekends, and holidays. The position requires sitting for extended periods and the ability to lift and carry up to 25 pounds, as well as move, climb, and walk.

Requirements

High school diploma or GED equivalent.
At least one year of prior cash-handling experience.
Sufficient math ability to accurately count and handle money.
Basic working knowledge of cash-handling procedures.
Fluent English and clear communication with staff and workers.
Good communication skills and willingness to work as a team; ability to interact successfully with coworkers and the general public.
Ability to work assigned shifts, including nights, weekends, and holidays as needed.
Ability to work independently, exercising good judgment and initiative.
Ability to follow oral and written instructions, facility policies and procedures, safety precautions, rules and regulations, and emergency procedures.
Reliable transportation and ability to report to work as scheduled.
Ability to sit for long periods and lift and carry up to 25 pounds, move, climb, and walk.

Nice To Haves

Basic computer knowledge.

Responsibilities

Open and/or close the ticket window as required.
Issue tickets accurately, accept payments, and make correct change.
Account accurately for ticket revenue and maintain a cash drawer.
Provide the public with information about tickets, facility events, and upcoming event schedules, in person and by telephone.
Refer ticketing issues to the Box Office Manager or Director of Finance.
Maintain professional and polite relationships with coworkers, clients, and the public.
Keep the work area organized, neat, and clean.
Follow box office policies and procedures.
Assist customers with Will Call tickets.
Work independently and handle most box office questions without assistance.
Balance the cash and card drawer with the manager at the end of each shift.
Perform ticket-scanning duties and other duties as assigned.