Ticket Seller

ASM Global•Richmond, VA

5d•Onsite

About The Position

Legends Global is seeking a part-time Ticket Seller for its Richmond facilities, including Dominion Energy Center and Altria Theater. The position is in the Box Office and reports to the Box Office Manager. The Ticket Seller sells tickets at each venue during regular office hours and during events, most of which take place in the evenings and on weekends. The role also includes customer service, ticket-window operations, payment handling, reservations, Will-Call, and routine clerical work. The position requires a flexible schedule and the ability to work midday, evening, and weekend shifts. Physical activities may include sitting, stooping, lifting, climbing, and walking, with occasional lifting or moving of up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or General Education Diploma.
Flexible schedule and ability to work midday, evening, and weekend shifts.
One to three months of related experience and/or training.
Proven customer service skills.
Ability to work independently and follow instructions.
Accurate data-entry skills.
Excellent written and verbal communication skills.
Mature judgment and professionalism in handling all matters.
Good problem-solving skills and organizational ability.
Experience working independently and as a team member.
Ability to work the ticket window with minimal supervision.
Proficient command of the English language.
Professional attitude and appearance.

Nice To Haves

Box office experience, including Ticketmaster and/or Etix.
Cashier or guest services background.

Responsibilities

Demonstrate excellent customer service skills.
Open and/or close the ticket window as required.
Accurately dispense tickets requested by patrons.
Accept payments and make change accurately.
Maintain an accurate count when selling hard tickets.
Access the computer to obtain counts of computer-printed tickets.
Complete daily ticket sales reports.
Fill seat reservations in person, by telephone, and/or by mail.
Manage the Will-Call window.
Respond to requests for service and assistance.
Answer questions courteously and efficiently about prices, seating, events, and upcoming attractions.
File records and reports.
Perform routine clerical and other assigned duties.