Ticket Seller

ASM Global•Grand Rapids, MI

8d•Onsite

About The Position

The Ticket Seller is responsible for selling tickets to shows and events. The role provides customer service to patrons, processes in-person and phone purchases when necessary, supports patrons with ticket-related issues during events, and performs box office reporting, balancing, filing, and other clerical duties. The position is based onsite at DeVos Place, Van Andel Arena, and Acrisure Amphitheater in Grand Rapids, Michigan, and reports to the Box Office Manager.

Requirements

High school diploma or GED.
At least six months of related experience.
Excellent organizational skills.
Good written, verbal, interpersonal, communication, listening, and problem-solving skills.
Ability to interact with staff at all levels, including management, and to interact with guests, vendors, and staff in a friendly, courteous, and polite manner.
Professional presentation, appearance, and work ethic.
Ability to operate a computer terminal and printer.
Ability to accurately process and handle credit card payments.
Ability to work independently and as a member of a team.
Ability to understand, speak, read, and write English.
Ability to operate two-way radio equipment.
Dependable team player, enthusiastic self-starter, and ability to learn new skills.
Subject to credit and background screening.

Nice To Haves

Computer and money/payment handling experience.
Experience with computerized ticket systems and/or guest services.

Responsibilities

Provide excellent customer service and respond promptly to customer needs and service requests.
Focus on each patron’s order and fulfill it accurately and in a timely manner.
Use ticketing software to dispense tickets and process in-person and phone purchases when necessary.
Assist patrons in resolving ticket-related issues during events.
Verify and distribute Will Call tickets to patrons.
Complete the daily ticket sales report.
Maintain an accurate daily balance sheet of cash received and tickets sold, balance sales, and submit records to the Box Office Manager or Supervisor for audit.
Provide guidance about the venue, shows, and ticket information.
Work independently and handle most box office questions without assistance.
Answer questions about prices, seating, and events efficiently and courteously.
File records and reports and perform assigned office and clerical functions.
Perform other related duties as assigned by the Box Office Manager or designee.