Ticket Seller

Legends Global•San Juan, PR

7d•Onsite

About The Position

Legends Global is hiring a part-time Ticket Seller for the box office at Coca-Cola Music Hall in San Juan, Puerto Rico. Under direct supervision, the Ticket Seller processes single-ticket sales, exchanges, and tax credits, and serves as a liaison between the facility and its clients to help meet client requirements and ensure facility rules, regulations, and policies are followed. The work schedule is based on facility needs and is primarily on weekends, with flexibility required for occasional Friday events. The role may involve long or irregular hours depending on event functions and requires standing for extended periods, reliable transportation, and the ability to work effectively under pressure. Responsibilities may change for reasonable accommodation or other reasons, and other duties may be assigned.

Requirements

High school diploma or equivalent; a diploma is preferred.
Proven experience in customer service and computer operations.
Bilingual in English and Spanish.
Strong communication skills with the public and team members.
Ability to solve problems quickly and effectively.
Ability to follow oral and written instructions accurately.
Basic knowledge of the Americans with Disabilities Act (ADA).
Commitment to excellent customer service and a client-oriented attitude.
Ability to multitask and manage different duties simultaneously.
Ability to stand for long periods.
Reliable transportation and ability to arrive at work as scheduled.
Ability to work long or irregular hours depending on event functions.
Ability to work effectively under pressure.

Nice To Haves

Experience using ticketing platforms such as Ticketera and Vivenue is highly desirable.

Responsibilities

Greet and assist the public courteously in person.
Accurately manage and account for ticket inventory.
Assist customers with ticketing issues and resolve complaints professionally.
Maintain professional and polite relationships with co-workers, clients, and the public.
Keep work areas organized, clean, and professional.
Support the Box Office Manager and Team Leader with additional duties as needed.
Adhere to all Box Office policies and procedures.
Assist customers with Will Call tickets for events.
Provide accurate information about events, tickets, and upcoming schedules in person or over the phone.
Reconcile card transaction balances and receipts with the Team Leader or Manager at the end of each shift.
Create and maintain event floor enumeration for all types of events.
Process credit and debit cards.
Use Microsoft Excel and Word.
Operate event scanners.
Perform other duties and responsibilities as assigned.