Ticket Seller

ASM Global•San Juan, PR

1d•Onsite

About The Position

Legends Global is hiring a part-time Ticket Seller for the box office at Coca-Cola Music Hall in San Juan, Puerto Rico. Under direct supervision, the Ticket Seller processes single-ticket sales, exchanges, and tax credits. The role also serves as a liaison between the facility and its clients, helping meet client requirements while following facility rules, regulations, and policies. The Ticket Seller assists customers in person and by phone, handles Will Call tickets and ticketing issues, maintains ticket inventory, and supports event operations. The position requires customer-service and computer skills, bilingual communication in English and Spanish, and flexibility to work primarily weekend shifts and occasional Friday events. Hours may be long or irregular depending on event functions.

Requirements

High school diploma or equivalent; a diploma is preferred.
Proven experience in customer service and computer operations.
Bilingual in English and Spanish.
Strong communication skills with the public and team members.
Ability to solve problems quickly and effectively.
Ability to follow oral and written instructions accurately.
Basic knowledge of the Americans with Disabilities Act (ADA).
Commitment to excellent customer service and a client-oriented attitude.
Ability to multitask and manage different duties simultaneously.
Ability to stand for long periods.
Reliable transportation and ability to arrive at work as scheduled.
Ability to work effectively under pressure.
Flexibility to work primarily weekend shifts and occasional Friday events, as well as long or irregular hours depending on event functions.

Nice To Haves

Experience using ticketing platforms such as Ticketera and Vivenue is highly desirable.

Responsibilities

Greet and assist the public courteously in person.
Accurately manage and account for ticket inventory.
Assist customers with ticketing issues and resolve complaints professionally.
Maintain professional and polite relationships with co-workers, clients, and the public.
Keep work areas organized, clean, and professional.
Support the Box Office Manager and Team Leader with additional duties as needed.
Follow all Box Office policies and procedures.
Assist customers with Will Call tickets for events.
Provide accurate information about events, tickets, and upcoming schedules in person or over the phone.
Reconcile card transaction balances and receipts with the Team Leader or Manager at the end of each shift.
Create and maintain event floor enumeration for all types of events.
Use credit and debit card processing and operate event scanners at a basic level.
Use Microsoft Excel and Word effectively.
Perform other duties and responsibilities as assigned.