Ticket Seller

Legends Global • Hato Rey, PR

1d

About The Position

The Ticket Seller is responsible for selling tickets for shows and events. The role includes opening or closing the ticket window, accurately issuing tickets and processing payments, maintaining ticket and cash records, and providing courteous customer service. The Ticket Seller answers questions about prices, seating, events, and upcoming attractions; handles reservations and Will-Call; completes sales reports and clerical work; and performs related duties as assigned. This position has no supervisory responsibilities. The employer may change or modify the job description and may require duties outside the normal description.

Requirements

• High school degree, one year of related experience and/or training, or an equivalent combination of education and experience.
• Good communication skills, including listening, seeking clarification, and responding well to questions.
• Good math skills and a high aptitude for figures.
• Professional attitude and appearance.
• Basic knowledge of English.
• Ability to pass a criminal background check and credit check.
• Ability to work flexible hours, including daytime, evenings, weekends, and holidays, as needed.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Open and/or close the ticket window as required.
• Dispense requested tickets accurately, accept payments, and make change accurately.
• Maintain accurate counts when selling hard tickets or use computer systems to count computer-printed tickets.
• Complete daily ticket sales reports.
• Maintain an accurate daily balance sheet of cash received and tickets sold; balance sales and the change bank; submit cash to the Box Office supervisor or manager for audit.
• Fill seat reservations by telephone or mail and handle the Will-Call window according to procedures.
• Provide excellent customer service, respond promptly to customer needs and service requests, work independently, and handle most box office questions without assistance.
• Answer questions courteously and efficiently about prices, seating, and events, and provide information about upcoming attractions.
• File records and reports and perform related clerical work or other duties assigned by a supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED