Ticket Seller

Legends Global•Grand Rapids, MI

6d•Onsite

About The Position

The Ticket Seller is responsible for selling tickets to shows and events. The role provides customer service to patrons, processes in-person and phone purchases when needed, handles ticket-related questions and issues, distributes Will Call tickets, and maintains accurate records of sales and cash balances. The position is based on site at DeVos Place, Van Andel Arena, and Acrisure Amphitheater in Grand Rapids, Michigan.

Requirements

High school diploma or GED.
At least six months of related experience.
Excellent organizational skills.
Good written, verbal, and interpersonal communication skills.
Ability to interact with staff at all levels, including management.
Professional presentation, appearance, and work ethic.
Ability to operate a computer terminal and printer.
Dependable team player with an enthusiastic, self-starting approach.
Ability to learn new skills.
Ability to accurately process and handle credit card payments.
Ability to work independently and as part of a team.
Excellent communication, listening, problem-solving, and organizational skills.
Ability to understand, speak, read, and write English.
Ability to interact with guests, vendors, and staff in a friendly, courteous, and polite manner.
Ability to operate two-way radio equipment.
Subject to credit and background screening.

Nice To Haves

Computer and money/payment handling experience.
Experience with computerized ticket systems and/or guest services.

Responsibilities

Provide excellent customer service and respond promptly to patrons’ needs and requests.
Focus on each patron’s order and fulfill it accurately and promptly.
Use ticketing software to dispense tickets and process in-person and phone purchases when necessary.
Assist patrons with ticket-related issues during events.
Verify and distribute Will Call tickets.
Complete daily ticket sales reports.
Maintain accurate daily balance sheets of cash received and tickets sold, balance sales, and submit records to the Box Office Manager or Supervisor for audit.
Provide guidance about the venue, shows, and ticket information.
Work independently and handle most box office questions without assistance.
Answer questions about prices, seating, and events efficiently and courteously.
File records and reports and perform assigned office and clerical functions.
Perform other related duties as assigned by the Box Office Manager or designee.