Ticket Seller

MOUNTAIN CAPITAL PARTNERS • Las Vegas, NV

1d • Onsite

About The Position

The Ticket Seller (described in the posting as Guest Services I) is the primary frontline point of contact for mountain visitors at Lee Canyon Resort in Las Vegas, Nevada. The role focuses on providing customer service, answering inquiries through in-person, phone, and email channels, processing daily retail and ticket transactions, and maintaining routine kiosk hardware operations.

The position also supports reservations for rental equipment and ski school lessons, customer account access, season pass transactions and payment plans, and lost and found. It involves standing for extended periods, lifting and carrying items, performing various physical activities, and working outdoors in variable weather, including temperatures below 32°F. This is a seasonal position.

Requirements

• Excellent people skills and a passion for winter sports and mountain recreation.
• Self-motivated and dependable, with the ability to work effectively with others.
• Strong attention to detail and organizational skills.
• Basic math and point-of-sale abilities.
• Willingness to develop new skills and adapt to changing needs.
• Ability to stand for extended periods, up to 8 hours.
• Ability to frequently lift and carry up to 25 lbs and occasionally up to 50 lbs over distances up to 50 yards.
• Ability to bend, squat, kneel, climb, reach, and shovel snow.
• Ability to work outdoors in variable weather, including temperatures below 32°F.

Responsibilities

• Provide in-person customer service and respond to guest inquiries.
• Answer high-volume incoming phone calls and respond to customer emails promptly and professionally.
• Maintain current knowledge of the mountain, resort amenities, day tickets, season passes, rental equipment, and ski school lessons.
• Assist with lost and found intake, logging, storage, and returning items to guests.
• Process rental equipment and ski school lesson reservations through online and in-person channels.
• Help customers with basic account access, login troubleshooting, and online portal navigation.
• Facilitate standard season pass transactions and assist with payment plan processing.
• Print and issue guest passes at the front desk and through self-service kiosks.
• Restock pass inventory and keep kiosk stations operational.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed