Asm Jobs

About The Position

Requirements

• Bachelor’s degree from an accredited four-year college or university and at least five years of industry experience, including at least three years in a management function at an arena, convention center, or stadium; or an equivalent combination of education and experience.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision and flexible hours, including nights, weekends, and holidays as needed.
• Professional attitude and appearance.
• Skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and personnel supervision.
• Ability to make decisions governed generally by procedures and guided by policy.
• Knowledge of public relations programs, advertising, marketing, and sales practices and terminology.
• Ability to plan, coordinate, and direct varied and complex administrative operations.
• Ability to identify and address human-resource and personnel issues, handle conflict constructively, motivate and counsel personnel, and implement applicable solutions.
• Ability to respond promptly and decisively to crowd-control or crowd-management situations during crises.
• Ability to use a personal computer with MS-DOS, Windows, Word, Excel and/or Lotus 1-2-3, and standard office equipment.
• Ability to follow oral and written instructions and communicate effectively in oral and written form.
• Ability to organize and prioritize work, meet deadlines, work under pressure or stringent schedules, and produce accurate results.
• Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Must be licensed and insured to operate a motor vehicle in the United States.
• Flexibility and ability to adjust to changing situations.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work with and maintain highly confidential information.
• Ability to work with a broad variety of vested-interest groups and foster a cooperative environment.
• Demonstrated knowledge of principles and practices for successful management of comparable entertainment or convention facilities.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure associated with entertainment-industry demands and timetables.
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations, and event planning.
• Considerable knowledge of safety regulations and applicable federal, state, and local laws and regulations.
• Strong hospitality and customer-service orientation for the meeting, convention, and entertainment industry.
• Basic knowledge of facility operating standards, building maintenance, custodial operations, personnel, and office management.
• Ability to manage a facility of the same size and type.

Responsibilities

• Hire, supervise, schedule, train, and discipline assigned personnel and departments.
• Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
• Prepare yearly operational and five-year capital budget plans for approval and manage the operations budget.
• Review and execute detailed event production documents with input from relevant departments, and recommend solutions to operational and servicing issues.
• Meet with department heads to review activity, operating, and sales reports; determine necessary program or operational changes and oversee their implementation.
• Negotiate contracts and agreements with suppliers, promoters, and tenants for facility activities and services.
• Assist with developing long-range plans and program objectives in accordance with the management contract and corporate policy.
• Ensure compliance with codes, laws, ordinances, policies, procedures, risk management requirements, safety precautions, rules, regulations, and emergency procedures.
• Implement departmental procedures to establish and maintain customer-service standards that support a positive professional image and repeat business.
• Administer performance evaluations for assigned department managers.
• Assist in preparing the annual budget and capital project budget for future facility repairs and improvements.
• Maintain contact with booking agents, professional managers, promoters, and others in the industry to encourage continued facility use.
• Conduct or review post-event settlements with artists, co-promoters, and rental clients, including event statements and operational and financial reviews and analyses.
• Coordinate, implement, and administer personnel development, training, and safety and emergency procedures.
• Ensure life-safety systems are properly maintained and documented in accordance with federal, state, and local codes.
• Review and approve purchasing, travel, and promotional expense activities.
• Work extended or irregular hours, including nights, weekends, and holidays.
• Perform other duties and responsibilities as assigned.