Assistant General Manager

ASM Global•Lubbock, TX

19d

About The Position

Under the General Manager’s supervision, the Assistant General Manager coordinates the day-to-day activities of the facility’s departments, helping improve efficiency, maximize profits, and provide exceptional customer service. The role may perform these duties directly or through subordinate supervisors. The Assistant General Manager oversees assigned personnel and departments; implements facility policies and goals; manages the operations budget; develops budget plans; reviews event production documents; and works with department heads to assess operations and implement changes. The position negotiates contracts with suppliers, promoters, and tenants; supports long-range planning; ensures compliance with applicable laws, codes, safety procedures, and emergency requirements; and maintains customer-service standards. The role also supports personnel development, training, performance evaluations, life-safety system maintenance and documentation, purchasing and expense approvals, facility and capital improvement planning, event settlements, and relationships with industry contacts. The position requires work during extended or irregular hours, including nights, weekends, and holidays. Work may take place indoors or outdoors and in adverse event-related conditions.

Requirements

Bachelor’s degree from an accredited four-year college or university and at least five years of industry experience, including at least three years in a management function at an arena, convention center, or stadium; or an equivalent combination of education and experience.
Ability to prioritize multiple projects and meet strict deadlines.
Ability to work under minimal supervision and flexible hours, including nights, weekends, and holidays as needed.
Professional attitude and appearance.
Skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and personnel supervision.
Ability to make decisions governed generally by procedures and guided by policy.
Knowledge of public relations programs, advertising, marketing, and sales practices and terminology.
Ability to plan, coordinate, and direct varied and complex administrative operations.
Ability to identify and address human-resource and personnel issues, handle conflict constructively, motivate and counsel personnel, and implement applicable solutions.
Ability to respond promptly and decisively to crowd-control or crowd-management situations during crises.
Ability to use a personal computer with MS-DOS, Windows, Word, Excel and/or Lotus 1-2-3, and standard office equipment.
Ability to follow oral and written instructions and communicate effectively in oral and written form.
Ability to organize and prioritize work, meet deadlines, work under pressure or stringent schedules, and produce accurate results.
Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Must be licensed and insured to operate a motor vehicle in the United States.
Flexibility and ability to adjust to changing situations.
Excellent communication, interpersonal, and organizational skills.
Ability to work with and maintain highly confidential information.
Ability to work with a broad variety of vested-interest groups and foster a cooperative environment.
Demonstrated knowledge of principles and practices for successful management of comparable entertainment or convention facilities.
Ability to anticipate problems and implement immediate corrective action.
Ability to perform effectively under significant pressure associated with entertainment-industry demands and timetables.
Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations, and event planning.
Considerable knowledge of safety regulations and applicable federal, state, and local laws and regulations.
Strong hospitality and customer-service orientation for the meeting, convention, and entertainment industry.
Basic knowledge of facility operating standards, building maintenance, custodial operations, personnel, and office management.
Ability to manage a facility of the same size and type.

Responsibilities

Hire, supervise, schedule, train, and discipline assigned personnel and departments.
Implement facility policies and goals in accordance with the management contract, client objectives, and corporate policy.
Prepare yearly operational and five-year capital budget plans for approval and manage the operations budget.
Review and execute detailed event production documents with input from relevant departments, and recommend solutions to operational and servicing issues.
Meet with department heads to review activity, operating, and sales reports; determine necessary program or operational changes and oversee their implementation.
Negotiate contracts and agreements with suppliers, promoters, and tenants for facility activities and services.
Assist with developing long-range plans and program objectives in accordance with the management contract and corporate policy.
Ensure compliance with codes, laws, ordinances, policies, procedures, risk management requirements, safety precautions, rules, regulations, and emergency procedures.
Implement departmental procedures to establish and maintain customer-service standards that support a positive professional image and repeat business.
Administer performance evaluations for assigned department managers.
Assist in preparing the annual budget and capital project budget for future facility repairs and improvements.
Maintain contact with booking agents, professional managers, promoters, and others in the industry to encourage continued facility use.
Conduct or review post-event settlements with artists, co-promoters, and rental clients, including event statements and operational and financial reviews and analyses.
Coordinate, implement, and administer personnel development, training, and safety and emergency procedures.
Ensure life-safety systems are properly maintained and documented in accordance with federal, state, and local codes.
Review and approve purchasing, travel, and promotional expense activities.
Work extended or irregular hours, including nights, weekends, and holidays.
Perform other duties and responsibilities as assigned.