ASM

Gettel Automotive Group•Sarasota, FL

3d•Onsite

About The Position

The Assistant Service Manager (ASM) is responsible for helping provide an outstanding customer experience at Genesis of Sarasota. The role involves frequent customer contact, both in person and by phone, and requires professional conduct, clear communication, organization, attention to detail, accuracy, and the ability to multitask. The ASM is expected to follow GAMG’s reception and active delivery process and the listed best practices for customer service and service-department operations. Daily work includes preparing for appointments, communicating with customers about their vehicles, documenting and invoicing repair orders accurately, presenting maintenance and inspection recommendations, coordinating with the parts department, and preparing a Game Day Report for manager review. The posting also emphasizes a positive demeanor, timely call handling, and delivering vehicles by the promised time or notifying customers in advance if that timing cannot be met.

Requirements

Professional appearance.
Excellent communication skills.
Organizational skills, attention to detail, and accuracy with paperwork.
Ability to multitask.
A genuine passion for serving guests.
Follow GAMG’s reception and active delivery process.

Responsibilities

Know the day's appointments and prepare printed work orders and other documents in advance.
Call customers who missed appointments the prior day to reschedule.
Contact orphan owners whose appointments were assigned to an advisor who is no longer with the dealership.
Call potential customers from service marketing lists.
Provide technicians with clear work-order documentation.
Prepare clear and accurate invoices for customers, warranty, and internal repair orders.
Present customers with factory maintenance needs and recommend items documented on the multi-point inspection.
Proactively update customers on vehicle progress when appropriate and at least twice daily, including customers waiting in the lounge.
Follow the 10-5-First-Last customer-contact rule.
Maintain a positive attitude and welcoming demeanor.
Deliver vehicles by the promised time and contact customers in advance if the promised time cannot be met.
Answer phones and return calls promptly.
Arrive early enough to complete preparations, including uniform, name badge, and startup process, before guests arrive.
Review special-order parts status with the parts department and make calls as needed.
Prepare a Game Day Report covering prior-day sales and gross, business-development calls, and next-day appointments for manager review.