Catering Server

ASM Global•Sacramento, CA

About The Position

The Premium Server delivers a seamless, elevated guest experience for suite and VIP clients across the arena’s premium hospitality areas. The role supports day-of-event food and beverage service, including setup, in-seat and suite service, and guest interaction. Working closely with the Premium F&B Manager and Premium Supervisor, the server helps execute client expectations with excellence and attention to detail. The position emphasizes exceptional service, operational precision, and real-time problem solving. Candidates should have a polished, professional demeanor and a passion for high-touch hospitality. Experience in hotels, luxury events, private clubs, or fine dining is strongly preferred. Work may take place inside or outside the building as event needs require, and schedules may include evenings, weekends, holidays, and work until midnight or later.

Requirements

High school diploma or GED.
Previous customer service experience.
Basic math and cash handling experience.
Flexible, with a sense of urgency and the ability to respond quickly and resourcefully to internal and external issues.
Excellent written and verbal communication skills.
Ability to define unclear problems, propose solutions, and implement them appropriately.
Ability to work with minimal supervision and interact with customers and staff at all levels, including management.
Ability to communicate effectively with staff and vendors, verbally and in writing.
Detail-oriented, with strong organizational and planning skills and interpersonal skills.
Strong customer service orientation, initiative, self-discipline, and a passion for exceptional guest service.
Professional appearance and demeanor, positive attitude, and neat appearance.
Ability to work evenings, nights, weekends, and holidays, including shifts until 12:00 a.m. or later.
Ability to pass a background check.
Ability to lift and carry 20–50 pounds, including for up to 10 minutes at a time; perform pushing, pulling, stooping, and bending; and walk long distances for more than 50% of the workday.
Valid food handler’s card required within 30 days of hire; the company covers training costs and compensates employees for time spent completing the course.
TIPS Certification.

Nice To Haves

One to two years of experience in hospitality, catering, premium dining, hotel banquet service, or upscale food and beverage operations preferred.
Previous experience in sports and entertainment venues, luxury hospitality, or VIP service environments strongly preferred.

Responsibilities

Provide food and beverage service to suite holders, VIP guests, and premium hospitality clients during events.
Prepare suites, lounges, and premium areas before guests arrive, ensuring cleanliness, presentation standards, and readiness for service.
Deliver food and beverage orders accurately, promptly, and professionally.
Maintain knowledge of menu offerings, ingredients, specialty items, and beverage selections.
Anticipate guest needs and respond to requests, concerns, and service recovery situations.
Assist with stocking, replenishment, and breakdown of premium service areas before, during, and after events.
Maintain cleanliness, organization, and appearance standards in premium spaces throughout events.
Follow alcohol service guidelines and responsible beverage service procedures.
Communicate with kitchen staff, bartenders, supervisors, and team members to support smooth event execution.
Comply with health, safety, sanitation, and company standards.
Support additional premium hospitality functions as assigned by management.
Use safety precautions and follow safety guidelines.