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Vascular Area Clinical Service Manager (California)

Medtronic•San Diego, CA
•$115,000 - $120,000

About The Position

The Vascular Area Clinical Service Manager collaborates with key Peripheral Vascular and Health (PVH) stakeholders to develop, coordinate, and execute service strategies that achieve short- and long-term business objectives in the assigned area. The role leads clinical support activities and initiatives, directs clinical employees, and helps ensure that resources are aligned with business priorities and customer needs. It reports directly to the Area Director and operationally to the National Service Director. The manager maximizes the performance of area personnel by developing and motivating service employees to provide high-quality patient care, physician and allied health professional service, and technical expertise across hospitals, clinics, and other care settings. The role also recruits, hires, coaches, and develops Vascular Clinical Specialists; partners with sales and other stakeholders to meet business goals; and oversees service-related business operations, documentation, inventory, expenses, and training.

Requirements

  • Bachelor's degree in engineering, life sciences, healthcare, nursing, exercise physiology, or business, and five years of successful healthcare or field clinical/sales support professional experience; or an advanced degree and at least three years of relevant experience.
  • At least two years of experience directly managing employees in a healthcare organization.

Nice To Haves

  • Demonstrated business acumen.
  • Experience in a healthcare-related discipline.
  • Ability to learn and understand technical aspects of the business.
  • Ability to manage, coach, and develop managers and employees.
  • Critical and strategic thinking skills and ability to execute strategy.
  • Medtronic experience in a role that interacts with the PVH Vascular field organization.
  • Knowledge of the local cardiac customer base.
  • Knowledge of PVH Vascular service coverage requirements for implants and follow-ups.
  • Experience in sales, marketing, training, healthcare, technical services, or related areas in the medical device industry.

Responsibilities

  • Lead area and district clinical support activities and programs to optimize resources, deliver customer value, and provide clinical guidance.
  • Identify service opportunities using analytics and clinical specialist field visits, and address them through coaching or measurable projects.
  • Coordinate with district, territory, and Area Sales Director teams to schedule Vascular procedures and clinical support efficiently.
  • Collaborate with sales and other stakeholders to develop and execute strategies that achieve service-related business objectives.
  • Lead initiatives to strengthen PVH Vascular knowledge, implementation of expanded solutions, and customer engagement.
  • Recruit and hire Vascular Clinical Specialists and maintain a strong, diverse talent pipeline.
  • Partner with sales on service initiatives and provide service assessments through periodic business reviews and QSRs.
  • Align service resources with business priorities and customer demands in collaboration with area and district leadership.
  • Partner with the National Service Director, Area Sales Directors, and Vascular DMs to achieve business objectives and PVH Vascular strategies, implant goals, revenue goals, and expense goals.
  • Coordinate cross-Vascular support for key PVH programs and needs.
  • Ensure timely documentation of clinical service activities, including daily Salesforce.com entries for case coverage and customer-facing non-procedure activities.
  • Provide direct reports with ongoing feedback, coaching, performance reviews, goal-setting and development discussions, and corrective actions when necessary.
  • Coach and motivate employees to achieve service, implant, and revenue goals, and partner with DMs to foster a positive, respectful, collaborative work environment.
  • Lead aligned area-level districts in executing service goals and objectives.
  • Manage the service team to provide high-quality service and technical expertise and support implant and revenue goals.
  • Support employees' clinical and professional development planning.
  • Communicate PVH Vascular, area, and district vision, goals, and activities.
  • Oversee business discipline, including sales support, inventory and OPC, credentialing, expense management, data privacy, pending purchase orders, warranty credits, and required training.
  • Ensure efficient and effective use of inventory, expenses, and assets.
  • Apply Customer Focused Quality Concepts.

Benefits

  • Competitive salary and flexible benefits package.
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Health Savings Account.
  • Healthcare Flexible Spending Account.
  • Life insurance.
  • Long-term disability leave.
  • Dependent daycare spending account.
  • Tuition assistance or reimbursement.
  • Global well-being program.
  • Incentive plans, including eligibility for a Sales Incentive Plan.
  • 401(k) plan with employer contribution and match.
  • Short-term disability.
  • Paid time off.
  • Paid holidays.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
  • Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.

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