Assistant Shift Manager - Public Area (Overnight Shift)

Wynn Resorts•Las Vegas, NV

About The Position

The Assistant Shift Manager is a high-visibility leadership role focused on maintaining the exceptional presentation and operational excellence of Wynn Resort. The position ensures high standards of cleanliness, service, and team performance throughout public areas, while supporting the seamless execution of daily Public Area operations. The Assistant Shift Manager serves as a visible leader on the floor and fosters accountability, attention to detail, and guest-centric service. The role oversees public-area conditions and team performance, coordinates staffing and operational resources, supports employee development and workforce administration, and ensures projects and guest or operational requests are completed efficiently. The position also partners with management on employee relations and performance matters and conducts inspections across Wynn and Encore properties to maintain luxury hospitality standards.

Requirements

High school diploma, GED, or equivalent required.
Exceptional verbal and written communication skills in English and the ability to interact professionally and courteously with guests, team members, and leaders at all organizational levels.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and ability to prepare reports, maintain records, and communicate through business platforms.
Strong attention to detail and commitment to cleanliness, safety, guest satisfaction, and Wynn's Five-Star presentation standards.
Ability to make sound decisions independently, exercise good judgment, and respond effectively to operational challenges in a dynamic resort setting.
Interpersonal skills to build positive working relationships across departments and collaborate effectively with leadership teams.
Ability to stand, walk, and actively inspect assigned areas for extended periods throughout the shift while maintaining a visible leadership presence.
Must present a polished, professional appearance and exemplify service excellence, professionalism, and luxury hospitality standards.
Must be at least 21 years of age.

Nice To Haves

An associate's or bachelor's degree in Hospitality Management, Business Administration, or a similar discipline.
Additional language proficiency.
A minimum of three years of supervisory or leadership experience in Housekeeping, Public Area Operations, Facilities, or a similar discipline within a large-scale luxury resort, hotel, casino, or hospitality environment is strongly preferred.

Responsibilities

Maintain a visible presence throughout the resort and oversee the appearance and cleanliness of public spaces, ensuring compliance with Wynn's Five-Star standards, departmental procedures, and service expectations.
Provide daily leadership, coaching, development, and motivation to team members; monitor performance, productivity, and compliance with company policies and operational standards.
Process employee timekeeping functions, update attendance records, and ensure accurate staffing documentation.
Coordinate and adjust shift assignments, schedules, key control, radio distribution, and equipment inventory.
Distribute and ensure accountability for departmental keys, communication devices, and operational equipment.
Lead and support daily pre-shift meetings, reinforcing service standards, operational priorities, and guest experience expectations.
Ensure special projects, deep-cleaning initiatives, and guest or operational requests are completed efficiently, and provide timely status updates to leadership.
Conduct performance evaluations and contribute to talent development initiatives as directed by management.
Promote safety, professionalism, and operational excellence by holding team members accountable for performance, policy adherence, and safe work practices.
Partner with management regarding employee relations matters, corrective action processes, and performance improvement opportunities.
Continuously inspect assigned areas of Wynn and Encore properties to ensure immaculate presentation, operational readiness, and consistent luxury hospitality standards.
Ensure proper placement, maintenance, and removal of signage and stanchions to support guest flow and the resort's aesthetic.
Participate in scheduled leadership meetings, contribute operational insights, and support departmental goals and initiatives.