Assistant Shift Manager - Public Area (Overnight Shift)

Wynn Resorts•Las Vegas, NV

About The Position

The Assistant Shift Manager is a high-visibility leadership role responsible for maintaining the presentation and operational excellence of Wynn Resort public areas. The position oversees cleanliness, service, team performance, and adherence to Wynn's Five-Star standards, departmental procedures, and service expectations. The Assistant Shift Manager supports the daily operation of Public Area and promotes accountability, attention to detail, and guest-centric service across Wynn and Encore properties.

Requirements

High school diploma, GED, or equivalent required.
Exceptional verbal and written English communication skills and the ability to interact professionally and courteously with guests, team members, and leadership.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and ability to prepare reports, maintain records, and communicate through business platforms.
Strong attention to detail and commitment to cleanliness, safety, guest satisfaction, and Wynn's Five-Star presentation standards.
Ability to make sound decisions independently, exercise good judgment, and respond effectively to operational challenges in a dynamic resort setting.
Interpersonal skills to build positive working relationships across departments and collaborate with leadership teams.
Ability to stand, walk, and actively inspect assigned areas for extended periods throughout the shift while maintaining a visible leadership presence.
Must present a polished, professional appearance and exemplify service excellence, professionalism, and luxury hospitality standards.
Must be at least 21 years of age.

Nice To Haves

Associate's or bachelor's degree in Hospitality Management, Business Administration, or a similar discipline.
Additional language proficiency.
At least three years of supervisory or leadership experience in Housekeeping, Public Area Operations, Facilities, or a similar discipline within a large-scale luxury resort, hotel, casino, or hospitality environment is strongly preferred.

Responsibilities

Maintain a visible presence throughout the resort and oversee the appearance and cleanliness of public spaces, ensuring compliance with service standards and procedures.
Lead, coach, develop, and motivate team members; monitor performance, productivity, and compliance with company policies and operational standards.
Administer workforce functions, including employee timekeeping, attendance records, and staffing documentation.
Coordinate and adjust shift assignments and schedules, and manage key control, radio distribution, and equipment inventory.
Distribute and ensure accountability for departmental keys, communication devices, and operational equipment.
Lead and support pre-shift meetings focused on service standards, operational priorities, and guest experience expectations.
Ensure special projects, deep-cleaning initiatives, and guest or operational requests are completed efficiently, and provide timely status updates to leadership.
Conduct performance evaluations and contribute to talent development initiatives as directed by management.
Promote safety, professionalism, and operational excellence by holding team members accountable for performance, policy adherence, and safe work practices.
Partner with management on employee relations matters, corrective action processes, and performance improvement opportunities.
Continuously inspect assigned areas of Wynn and Encore to ensure immaculate presentation, operational readiness, and luxury hospitality standards.
Ensure signage and stanchions are properly placed, maintained, and removed to support guest flow and the resort's appearance.
Participate in scheduled leadership meetings, contribute operational insights, and support departmental goals and initiatives.