Public Area Supervisor

Camelback Resort • Pocono Township, PA

10d • Onsite

About The Position

The Public Area Supervisor leads the team responsible for maintaining clean, welcoming, and well-presented indoor and outdoor areas across Camelback Resort. The position oversees daily Resort Appearance operations, supports team performance and quality standards, and contributes to guest satisfaction. It combines hands-on cleaning work with team leadership, including assigning and prioritizing tasks, coaching team members, and coordinating with other departments. The role also supports scheduling, training, emergency readiness, and safe operation of cleaning equipment and supplies.

Requirements

• Must be at least 18 years old.
• Knowledge of commercial cleaning techniques, sanitation procedures, and public-area maintenance standards.
• Experience operating commercial cleaning equipment, including floor scrubbers, carpet extractors, buffers, and pressure washers.
• Knowledge of cleaning methods for surfaces including carpet, tile, glass, and concrete.
• Knowledge of safe cleaning-chemical handling, storage, and disposal, including Safety Data Sheets (SDS) and personal protective equipment (PPE).
• Ability to identify and address safety hazards, including spills, wet floors, and unsafe walking surfaces.
• Ability to conduct cleanliness inspections, identify deficiencies, and ensure corrective actions are completed.
• Ability to coordinate assignments and prioritize tasks based on resort occupancy, guest traffic, and operational needs.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to carry up to 50 lbs and stand or walk for extended periods.
• Strong attention to detail and proactive work ethic.
• Strong leadership, communication, and team management skills.
• Ability to multitask and make decisions in a fast-paced environment.
• Commitment to guest and team-member safety and well-being.
• Ability to work in a fun, fast-paced, team-oriented environment.
• Flexible availability, including weekdays, weekends, evenings, and holidays.
• Must be able to speak and read English.

Nice To Haves

• High school diploma or equivalent.
• Previous experience in housekeeping, resort appearance, or facilities.
• Previous supervisory or leadership experience.
• Additional languages.

Responsibilities

• Create a welcoming, guest-focused environment for guests and team members.
• Supervise daily Resort Appearance operations across hotel and exterior spaces.
• Assign and prioritize cleaning tasks based on business needs and resort standards.
• Lead, support, and work alongside team members in cleaning indoor and outdoor public areas.
• Ensure lobbies, restaurants, restrooms, walkways, parking lots, entrances, and other areas are clean, safe, and well-maintained.
• Oversee and support power washing and exterior cleaning.
• Conduct routine inspections of public and exterior areas and ensure cleanliness and safety standards are met.
• Monitor team productivity and provide coaching, feedback, and support.
• Ensure proper use of cleaning equipment, supplies, and safety procedures.
• Monitor cleaning-supply inventory and communicate supply needs.
• Respond to guest requests, concerns, and service opportunities; handle concerns and escalate issues as needed.
• Ensure passkeys, master keys, and communication devices are distributed, tracked, and secured properly.
• Promptly report maintenance issues, safety concerns, and lost-and-found items.
• Communicate with Housekeeping, Engineering, Security, and other departments.
• Support scheduling needs, break coverage, and shift flow.
• Assist with training and onboarding new team members.
• Support emergency response procedures and ensure team readiness.
• Perform other duties as assigned.

Benefits

• Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks, and more, plus friends and family perks.
• Paid training for professional development.
• Employee events throughout the season.
• Referral bonuses.
• Competitive wages and advancement opportunities.
• Next-day pay through PayActiv.
• Tuition reimbursement.
• Medical, dental, and vision insurance.
• 401(k).
• Vacation and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed