Circa - Public Area/EVS - Supervisor
About The Position
The Public Area Supervisor is responsible for providing friendly, informative guest service while inspecting and maintaining cleanliness and safety standards throughout assigned public areas. The role assists guests, answers questions, and escorts them to requested locations while working to maximize guest satisfaction. The Supervisor monitors service and sanitation standards, trains Public Area Department (PAD) Team Members, schedules shifts, arranges coverage for absences, and ensures cleaning supplies are available. The position requires compliance with company, departmental, safety, sanitation, and Gaming Control Board policies and procedures. The work may take place indoors or outdoors and may involve heat, cold, noise, and second-hand smoke.
Requirements
- Communicate effectively with guests, Team Members, and management in written and verbal form.
- Have basic math skills and computer literacy.
- Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
- Have basic knowledge of Microsoft Office, Outlook, and the Internet.
- Be able to work any day of the week and any shift, including weekends and holidays.
- Establish and maintain effective working relationships with Team Members and guests.
- Be at least 21 years of age.
- Communicate effectively in English.
- High school graduate or GED equivalent required.
- Ability to lift and move up to 70 pounds of supplies.
- Ability to perform the physical tasks required, including standing, walking, lifting, bending, reaching, pushing, pulling, and grasping.
- Ability to see within the normal corrective vision range, see color, and distinguish letters, numbers, and symbols.
- Manual dexterity to operate job-related equipment.
Nice To Haves
- One year of PAD experience preferred.
Responsibilities
- Practice, support, and promote Company Service Standards.
- Communicate effectively with a diverse clientele and across operational departments.
- Answer guest questions with an understanding of the department and property.
- Monitor public areas to ensure cleanliness, service, and safety standards are met.
- Train PAD Team Members on cleaning and maintenance tasks.
- Schedule shifts and arrange replacements for absences.
- Respond to customer complaints and accommodate special requests.
- Escort guests to requested locations.
- Monitor and replenish cleaning product stock.
- Ensure compliance with safety and sanitation policies in all areas.
- Observe and report unusual or suspicious behavior.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
