Circa - Housekeeping - Supervisor

Recruiting Team•Las Vegas, NV

About The Position

The Housekeeping Supervisor provides outstanding, friendly, and informative guest service while inspecting and maintaining cleanliness and safety standards throughout hotel guest room areas. The role attends to guest needs, resolves problems, and works to maximize guest satisfaction and housekeeping inventory availability. The supervisor trains housekeeping associates, schedules shifts, monitors supplies, and ensures compliance with safety and sanitation policies.

Requirements

Communicate effectively with guests, team members, and management in written and verbal form.
Have basic math skills and computer literacy.
Understand and comply with company, departmental, and Gaming Control Board rules, regulations, policies, and procedures.
Have basic knowledge of Microsoft Office, Outlook, and the Internet.
Have at least 2 years of housekeeping supervisory experience.
Be available to work any day of the week and any shift, including weekends and holidays.
Establish and maintain effective working relationships with team members and guests.
Be at least 21 years of age.
Be a high school graduate or have a GED equivalent.
Have the ability to see within the normal corrective vision range, see color, and distinguish letters, numbers, and symbols.
Be able to lift and move up to 50 pounds of supplies.
Have manual dexterity to operate job-related equipment, including vacuums, cleaning supplies, and safety equipment.

Nice To Haves

At least 2 years of housekeeping supervisory experience, preferably at a hotel or resort of similar size.

Responsibilities

Practice, support, and promote Company Service Standards.
Communicate with a diverse and demanding clientele across multiple operational departments.
Answer guest questions with an understanding of the department and property.
Inspect rooms and common areas, including stairways and hallways, for cleanliness.
Train housekeeping associates on cleaning and maintenance tasks.
Schedule shifts and arrange replacements for absences.
Respond to customer complaints and accommodate special requests.
Monitor and replenish cleaning product stock.
Ensure compliance with safety and sanitation policies in all areas.
Observe and report unusual or suspicious behavior.
Attend to guest needs and resolve guest problems.
Help ensure maximum inventory availability.