Community Area Manager ( Multifamily & Affordable Housing )

Columbia Residential Properties, LLC•Atlanta, GA

3d•$75,000 - $80,000

About The Position

The Community Area Manager is a results-driven leader responsible for achieving financial performance goals and maintaining the physical condition and marketability of a portfolio of 3 to 5 communities, including their own. The role leads property management, compliance, leasing, maintenance, and resident services teams to meet short- and long-term objectives and performance benchmarks. The position requires maintaining a high degree of trust, loyalty, and truthfulness as a fiduciary of Columbia Residential. The manager oversees financial and operational performance, regulatory compliance, resident services, staffing, property maintenance, and safety. They work with property staff to set goals and standards, monitor results, resolve issues, develop employees, and preserve resident and applicant confidentiality. The role also represents Columbia Residential with public officials, businesses, and agencies. Extensive travel is required, and the manager is on call 24/7 for emergencies. Duties may be modified, and additional duties within the scope of the work may be assigned with little or no advance notice.

Requirements

High school diploma or GED.
At least five years of multisite property management experience, including staff management and development.
Mixed-income, mixed-financed residential property management experience.
Expertise in Project Based Section 8, Low-Income Housing Tax Credit programs, and HOME programs.
Knowledge of Microsoft Word, Excel, and OneSite.
Excellent verbal and written communication skills.
Ability to manage projects from conceptualization through implementation.
Strong interpersonal skills, including conflict management and employee motivation.
Excellent analytical and problem-solving skills.
Ability to handle emergencies and pressure resulting from complexity and time sensitivity.
Extensive travel and 24/7 on-call availability for emergencies.

Nice To Haves

Budgeting and financial analysis experience.
CPM or equivalent certification.

Responsibilities

Achieve financial performance objectives and manage portfolio financial operations in accordance with company and regulatory guidelines.
Develop and lead property management teams to meet portfolio objectives and performance benchmarks.
Ensure prospective and current resident information is complete and accurate and that documentation complies with legal requirements and company procedures.
Collaborate on operational goals and establish standards for property operations, leasing, collections, customer service, and workplace safety.
Enforce and adhere to company policies, rules, and regulations, and model a professional image for staff.
Represent Columbia Residential publicly and develop partnerships with public officials, businesses, and agencies.
Use sound judgment and problem-solving to address and resolve issues effectively.
Communicate performance standards to property personnel and measure performance against them.
Participate consistently in team and project meetings.
Use training, coaching, employee evaluations, motivation, delegation, supervision, and, as needed, recruiting, hiring, and training to support employee performance.
Preserve and respect resident and applicant confidentiality.
Ensure compliance with REAC, LIHTC, HUD, other agencies, and lenders.
Establish procedures for timely rent collection and recovery of lost income from write-offs.
Analyze operating statements and develop strategies to meet or exceed budgeted income and expenses.
Use financial statements and other available tools to monitor property performance.
Maximize property income through rental rates, miscellaneous income collection, resident retention, and related efforts.
Oversee annual operating budget preparation and prepare budget projections for all properties.
Analyze actual income and expenses against approved budgets, direct corrective action, and request appropriate budget adjustments.
Review financial results routinely with Community Managers, Assistant Community Managers, and site employees; forecast issues and take corrective action.
Implement preventive maintenance and preserve physical assets for staff, residents, and investors.
Oversee the physical condition and security of all communities and maintain knowledge of property conditions and UPCS/REAC readiness.
Conduct physical site inspections and recommend exterior and interior apartment improvements.
Perform assigned tasks and additional duties within the scope of the work.