Community Manager ( Multifamily & Affordable Housing Programs )
About The Position
The Community Manager assists the Regional Manager in maintaining the physical asset and maximizing its financial returns in accordance with the owner’s objectives. The role has responsibility for the day-to-day operations of the community and for directing and supervising staff to achieve financial and occupancy goals while keeping the property in good physical condition and appearance. The Community Manager oversees community operations, resident and customer service, staff development, property inspections, budgeting, cash management, administrative work, and emergency response. For affordable housing programs, the role also supervises ongoing compliance requirements and annual compliance audits. The position’s duties may be modified by management, and the employee may be asked to perform additional duties within the scope of the work.
Requirements
- High school diploma or GED.
- At least two years of related experience.
- Knowledge of business and management principles related to sales and customer service, strategic planning, resource allocation, human resources modeling, leadership, production methods, and coordinating people and resources.
- Experience with property management software.
- Knowledge of Low-Income Housing Tax Credit (LIHTC), Land Use Restriction Agreement (LURA), and Land Use Restrictive Covenants (LURC).
- Public Housing Portfolio assignees must possess, or be able to obtain within 12 months of employment, Certified Manager of Housing and Certified Manager of Occupancy certifications.
- Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
- Exhibit behavior consistent with the company’s vision, mission, and core values, and contribute to an enjoyable work environment.
Nice To Haves
- Associate’s degree or equivalent from a two-year college or technical school.
Responsibilities
- Hire, train, and empower staff and build a cohesive team to achieve property goals and objectives.
- Follow and ensure staff compliance with the company’s safety program policies and procedures.
- Address the needs of residents, prospective residents, vendors, and associates with timely, respectful, and informed customer service.
- Inspect vacated units to identify necessary repairs and maintenance, then reinspect after maintenance and before the next move-in.
- Assist with preparing the annual budget to maximize income, control expenditures, and meet financial objectives.
- Supervise daily community operations, including marketing, unit and exterior property inspections, and capital improvements.
- Perform administrative duties, including preparing reports and documents, monitoring the annual budget, purchasing goods and supplies, processing associate paperwork, scheduling work and leave time, and performing subordinate employees’ duties when needed.
- Ensure compliance with applicable local, state, and federal guidelines.
- Prepare and/or present information important to residents and associates in a timely and accurate manner.
- Manage critical incidents involving residents, associates, or property, and handle community emergencies.
- Manage community cash functions, including accounts receivable, accounts payable, and cash receipts.
- Maintain an accurate inventory of tangible assets, analyze budget variances, and submit written findings to the Regional Manager.
- For affordable housing, supervise ongoing compliance requirements and annual compliance audits.
- Complete in-house training within the first 90 days of employment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
