Community Area Manager ( Multifamily & Affordable Housing )

Columbia Residential Properties•Atlanta, GA

About The Position

The Community Area Manager is a results-driven leader responsible for achieving exceptional financial performance and maintaining the physical condition and marketability of a portfolio of 3 to 5 communities, including their own. The role develops and leads property management, compliance, leasing, maintenance, and resident services teams to meet short- and long-term objectives and established performance benchmarks. The position is a fiduciary of Columbia Residential and is expected to maintain a high degree of trust, loyalty, and truthfulness. It reports to the Regional Manager and directly manages Community Managers, Assistant Community Managers, and Senior Community Managers. The Community Area Manager oversees portfolio financial operations in accordance with company and regulatory guidelines, including budgets, financial analysis, income and expense performance, rent collection, and corrective actions. The role ensures resident documentation and leasing processes comply with legal requirements and company procedures, and ensures compliance with REAC, LIHTC, HUD, other agencies, and lenders. The position also oversees the physical condition and security of the communities, maintains property and UPCS/REAC readiness, conducts site inspections, recommends property improvements, and implements preventive maintenance. It represents Columbia Residential to the public and develops partnerships with public officials, businesses, and agencies. Extensive travel is required, and the manager is on call 24/7 for emergencies.

Requirements

High school diploma or GED.
At least five years of multisite property management experience.
Mixed-income, mixed-financed residential property management experience.
Solid property management operational experience.
Proven expertise in Project Based Section 8, Low-Income Housing Tax Credit Programs, and HOME programs.
Ability to manage projects from conceptualization through implementation.
Strong interpersonal skills, including conflict management and employee motivation.
Excellent analytical and problem-solving skills.
Knowledge of Microsoft Word, Excel, and OneSite.
Excellent verbal and written communication skills.
Entrepreneurial, flexible, creative, and detail-oriented approach.
Ability to handle emergencies and pressure arising from complexity and time sensitivity.
Ability to travel extensively.
Availability to be on call 24/7 for emergencies.

Nice To Haves

Staff management and development experience.
Budgeting and financial analysis experience.
CPM or equivalent certification.

Responsibilities

Meet or exceed established performance benchmarks and achieve financial objectives for the assigned portfolio.
Manage portfolio financial operations in accordance with company and regulatory guidelines.
Develop and lead property management teams to achieve short- and long-term objectives.
Ensure prospective and current resident information is complete and accurate and that documents comply with legal requirements and company policies.
Collaborate on operational goals and establish standards for property operations, leasing, collections, customer service, and workplace safety.
Enforce and adhere to company policies, rules, and regulations.
Represent Columbia Residential to the public and develop partnerships with public officials, businesses, and agencies.
Communicate performance standards to property personnel, measure performance, and address performance weaknesses when necessary.
Use training, coaching, employee evaluations, motivation, delegation, supervision, and other management practices to support employee performance.
Recruit, select, hire, and train employees when necessary.
Preserve resident and applicant confidentiality.
Ensure compliance with REAC, LIHTC, HUD, other agencies, and lenders.
Establish procedures for timely rent collection and recovery of income lost through write-offs.
Analyze operating statements and develop strategies to meet or exceed budgeted income and expenses.
Use financial statements and other available tools to monitor property performance.
Maximize property income through rental rates, miscellaneous income, resident retention, and other efforts.
Oversee annual operating budget preparation and prepare budget projections for all properties.
Review actual income and expenses against approved budgets, direct corrective action, and request appropriate budget adjustments.
Conduct routine financial results reviews with Community Managers, Assistant Community Managers, and site employees.
Forecast and identify problems and take corrective action.
Implement preventive maintenance and preserve physical assets for staff, residents, and investors.
Oversee the physical condition and security of all communities and maintain knowledge of property conditions and UPCS/REAC readiness.
Conduct physical site inspections and recommend exterior and interior apartment improvements.
Handle emergencies and remain on call 24/7.