Community Leasing Specialist (Affordable Housing & Multifamily )

Columbia Residential Properties•Houston, TX

About The Position

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a company representative, this role responds courteously and promptly to applicants and residents on leasing, marketing, and resident-relations matters. The position supports day-to-day apartment-community operations and works with the team to achieve and exceed budgeted occupancy goals. The role includes preparing the property for visitors, conducting tours, marketing available apartments, maintaining leasing and renewal records, preparing and explaining lease documents, and assisting residents through move-in and move-out procedures. Duties may be modified, and management may assign additional duties within the scope of the work.

Requirements

High school graduate or GED.
Sales and customer-service experience or knowledge.
Complete in-house training within the first 90 days of employment.
Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
Exhibit behavior consistent with the company's vision, mission, and core values, and contribute to an enjoyable working environment.

Nice To Haves

Associate's degree or equivalent from a two-year college or technical school.
Experience with property management software.
Low Income Housing Tax Credit (LIHTC) experience.

Responsibilities

Prepare the property to receive guests before the office opens, following established procedures.
Lease apartments and sell the property's products and services to help achieve and exceed budgeted occupancy goals.
Assist with daily community operations, including answering phones, taking work orders, data entry, planning and hosting resident functions, and preparing the community newsletter.
Conduct tours for prospective residents, showcasing community amenities, decorated model apartments, and available vacant market-rate units.
Develop and use effective telephone, personal sales, and customer-service techniques.
Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
Maintain accurate inventories of available apartments, prospective residents, and current renewal information.
Contact current residents in person and in writing to encourage lease renewals and negotiate rent increases.
Prepare lease-related documents, move-in materials, and welcome packages.
Explain lease documents to new and existing residents and ensure documents are accurately completed before move-in.
Prequalify prospective residents and verify rental history in accordance with company and housing regulations.
Follow established policies and procedures for applicant qualification, screening, and acceptance.
Deliver resident gifts and assist with move-in and move-out procedures.
Inspect units before move-in to ensure they are clean and rent-ready.