Collections Specialist - Multifamily Affordable Housing

Pivotal Housing Partners • Atlanta, GA

1d

About The Position

The Collections Specialist is responsible for driving rent collection performance and reducing delinquency at Reserve at Hollywood, a 288-unit multifamily affordable housing property in Atlanta, Georgia. The role takes a proactive, consistent, results-driven approach to collections by maintaining frequent contact with residents about outstanding balances, securing payment commitments, monitoring payment arrangements, and following up until balances are resolved.

Working closely with the Property Manager and property management team, the Collections Specialist monitors delinquency, maintains accurate account documentation, issues required notices, coordinates collection and legal activity, and identifies opportunities to improve economic occupancy and property performance. Success requires persistence, strong communication and negotiation skills, attention to detail, urgency, and the ability to balance customer service with accountability for payment obligations.

Requirements

• At least 1 year of collections experience.
• Demonstrated ability to collect past-due balances and manage a high volume of delinquent accounts.
• Strong communication and negotiation skills, including the ability to have firm, professional conversations about money and past-due obligations.
• Results-oriented mindset, sense of urgency, and personal accountability.
• Ability to remain persistent and professional during difficult or sensitive collection conversations.
• Strong financial, analytical, and organizational skills.
• Ability to read and understand resident ledgers, balances, aging reports, and payment histories.
• Strong documentation and follow-up skills.
• Excellent time management and ability to prioritize accounts based on urgency and financial impact.
• Strong customer service skills while maintaining clear expectations and accountability.
• Availability to work at least two Saturdays per month.

Nice To Haves

• Property management, multifamily, or affordable housing collections experience is strongly preferred.
• Affordable housing experience, including LIHTC, Section 8, HUD, or similar programs.
• Prior Yardi experience.

Responsibilities

• Own delinquent resident accounts and drive collection activity from initial delinquency through resolution.
• Conduct daily collection outreach by phone, text, email, and in-person contact with residents who have outstanding balances.
• Contact delinquent residents at least three times per week and follow up consistently until payment is received or the account advances to the next collection step.
• Review delinquency and aging reports daily and prioritize accounts based on balance, age, payment history, and collection status.
• Communicate outstanding balances, due dates, late fees, payment expectations, and consequences of continued nonpayment.
• Secure payment commitments and monitor residents' adherence to payment arrangements.
• Follow up promptly on missed payment commitments and determine appropriate next collection actions.
• Visit delinquent residents in person to discuss account status, request payment, and confirm ongoing occupancy.
• Document collection activity and resident communications in Yardi with detailed, accurate, timely account notes.
• Post received rent payments in Yardi on the same day they are received.
• Prepare and send required late notices, demand letters, and other collection correspondence within established timelines.
• Monitor monthly collection performance, with a goal of achieving 100% rent collection.
• Support the property's targeted 97% economic occupancy.
• Track collection activity and provide daily and weekly reporting on delinquency, payments received, payment commitments, outstanding balances, and accounts requiring escalation.
• Participate in daily huddles and report on collection results, high-risk accounts, and planned collection activity.
• Escalate unresolved delinquency to the Property Manager in accordance with company policies and timelines.
• With Property Manager approval, initiate dispossessory actions through CSS in accordance with company policies and procedures.
• Monitor dispossessory filings and complete required follow-up promptly.
• Coordinate and monitor physical evictions when necessary, including scheduling, documentation, and communication.
• Identify residents who may qualify for rental assistance or other financial resources and provide applicable referral information while continuing to manage outstanding balances.
• Partner with the Property Manager to identify collection trends, barriers, and opportunities to improve property-level collection performance.
• When time allows, review former resident accounts and assist in determining appropriate collection or follow-up actions.
• Perform other collection and property-related duties as assigned.

Benefits

• Eligibility for semi-annual merit increases in January and July.
• 401(k) retirement plan with company match.
• FSA, dental, vision, life, and accident coverage, as well as short- and long-term disability coverage.
• Employee Assistance Program for emotional wellbeing and mental health support for employees and eligible dependents.
• Company-paid holidays and weekly accrual of paid time off equivalent to up to 16 days in the first year.
• Professional development assistance and tuition reimbursement.
• Pay is issued every Friday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed