Collections Specialist - Multifamily Affordable Housing

Pivotal Housing Partners LLC•Atlanta, GA

2d•$22 - $24

About The Position

The Collections Specialist is responsible for driving rent collection performance and reducing delinquency at Reserve at Hollywood, a 288-unit property in Atlanta, Georgia. The role takes a proactive, consistent, and results-driven approach to collections by maintaining frequent contact with residents about outstanding balances, securing payment commitments, monitoring arrangements, and following up until balances are resolved. Working closely with the Property Manager and property management team, the Collections Specialist monitors delinquency, documents accounts, issues required notices, coordinates collection and legal activity, and identifies opportunities to improve economic occupancy and property performance. Success requires persistence, strong communication and negotiation skills, attention to detail, urgency, and the ability to balance customer service with accountability for payment obligations.

Requirements

At least 1 year of collections experience.
Ability to collect past-due balances and manage a high volume of delinquent accounts.
Strong communication and negotiation skills, including the ability to have firm, professional conversations about money and past-due obligations.
Results-oriented mindset, sense of urgency, and personal accountability.
Ability to remain persistent and professional during difficult or sensitive collection conversations.
Strong financial, analytical, and organizational skills.
Ability to read and understand resident ledgers, balances, aging reports, and payment histories.
Strong documentation and follow-up skills.
Excellent time management and ability to prioritize accounts based on urgency and financial impact.
Strong customer service skills while maintaining clear expectations and accountability.
Availability to work at least two Saturdays per month.

Nice To Haves

Property management, multifamily, or affordable housing collections experience.
Affordable housing experience, including LIHTC, Section 8, HUD, or similar programs.
Prior Yardi experience.

Responsibilities

Take primary ownership of delinquent resident accounts and drive collection activity from initial delinquency through resolution.
Contact residents with outstanding balances daily by phone, text, email, and in person, with at least three contacts per week for delinquent residents.
Review delinquency and aging reports daily and prioritize accounts based on balance, age, payment history, and collection status.
Communicate balances, due dates, late fees, payment expectations, and consequences of continued nonpayment.
Secure payment commitments, monitor payment arrangements, and follow up promptly on missed commitments.
Visit delinquent residents in person to discuss account status, request payment, and confirm ongoing occupancy.
Record collection activity and resident communications accurately and promptly in Yardi.
Post received rent payments in Yardi on the day they are received.
Prepare and send required late notices, demand letters, and other collection correspondence within established timelines.
Monitor monthly collection performance, targeting 100% rent collection, and support the property's target of 97% economic occupancy.
Track and report daily and weekly on delinquency, payments, commitments, outstanding balances, and accounts needing escalation.
Participate in daily huddles and report collection results, high-risk accounts, and planned collection activity.
Escalate unresolved delinquency to the Property Manager according to company policies and timelines.
With Property Manager approval, initiate dispossessory actions through CSS and monitor filings and required follow-up.
Coordinate and monitor physical evictions when necessary, including scheduling, documentation, and communication.
Identify residents who may qualify for rental assistance or other financial resources and provide applicable referral information while continuing to manage balances.
Partner with the Property Manager to identify collection trends, barriers, and opportunities to improve property-level performance.
As time allows, review former resident accounts and help determine appropriate collection or follow-up actions.
Perform other collection and property-related duties as assigned.

Benefits

Eligibility for semi-annual merit increases in January and July.
Paid weekly.
401(k) retirement plan with company match.
Flexible Spending Account (FSA).
Dental, vision, and life coverage.
Accident coverage.
Short- and long-term disability coverage.
Employee Assistance Program (EAP) for emotional wellbeing and mental health support for employees and eligible dependents.
Company-paid holidays.
Paid Time Off accrued weekly, equivalent to up to 16 days in the first year.
Professional development assistance.
Tuition reimbursement.