Community Leasing Specialist (Affordable Housing & Multifamily )
About The Position
The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a company representative, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports day-to-day apartment community operations and helps achieve or exceed budgeted occupancy goals. The specialist prepares the property and office for guests, conducts tours, markets available apartments and community amenities, and applies sales and customer service techniques. The role also maintains apartment availability, prospect, and renewal information; supports resident renewals; prepares and explains lease and move-in documents; verifies prospective residents’ qualifications; follows applicant screening procedures; and assists with move-in and move-out tasks, including checking that apartments are clean and rent-ready. The company’s mission includes providing quality affordable housing for low- and moderate-income families, fostering an environment where team members can excel and be recognized, and providing principals and partners a fair return on their efforts and investments. Its core values are Excellence, Integrity, Responsibility, Responsiveness, Respect, and Character. This description is a guide rather than an all-inclusive or permanent list of duties; management may modify duties or assign additional work within the scope of the company’s work.
Requirements
- High school diploma or GED.
- Sales and customer service experience or knowledge.
- Complete in-house training within the first 90 days of employment.
- Demonstrate a pleasant demeanor, enjoyment of the work, and a desire for success.
- Exhibit behavior consistent with the company’s Vision, Mission, and Core Values and contribute to an enjoyable working environment.
Nice To Haves
- Associate’s degree or equivalent from a two-year college or technical school.
- Property management software experience.
- Low Income Housing Tax Credit (LIHTC) experience.
Responsibilities
- Prepare the property for guests before the office opens, following established procedures.
- Lease apartments and sell the property’s products and services to help meet or exceed budgeted occupancy goals.
- Assist with day-to-day community operations, including answering phones, taking work orders, data entry, planning or hosting resident functions, and preparing the community newsletter.
- Conduct property tours for prospective residents, highlighting community amenities and showing model apartments or available vacant market-rate units.
- Develop and use effective telephone, personal sales, and customer service techniques.
- Design marketing campaigns, cold-call businesses to generate leads, and decorate units as show units.
- Maintain accurate records of apartments available to rent, prospective residents, and current renewal information.
- Contact current residents in person and in writing to encourage lease renewals and negotiate rent increases.
- Prepare lease-related documents and move-in and welcome packages; explain documents to new and existing residents and ensure they are completed accurately before move-in.
- Pre-qualify prospective residents and conduct rental verifications in accordance with company and housing regulations.
- Follow established policies and procedures for applicant qualification, screening, and acceptance.
- Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
- Complete in-house training within the first 90 days of employment.
- Perform additional duties within the scope of the company’s work when requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
