Community Leasing Specialist (Multifamily & Affordable Housing)

Columbia Residential Properties•Tallahassee, FL

About The Position

The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a representative of the Company, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports the apartment community’s day-to-day operations and works as part of a team to achieve and exceed budgeted occupancy goals. The specialist prepares the property for guests, conducts tours, markets available apartments, maintains leasing and renewal information, and prepares and explains lease-related documents. The role also includes qualifying applicants, supporting resident move-ins and move-outs, and helping ensure units are clean and rent-ready. Additional duties may be assigned by management within the scope of the work.

Requirements

High school diploma or GED.
Sales and customer service experience or knowledge.
Complete in-house training within the first 90 days of employment.
Demonstrate a pleasant demeanor, desire for success, and behavior consistent with the Company’s vision, mission, and core values.

Nice To Haves

Associate’s degree or equivalent from a two-year college or technical school.
Experience with property management software.
Low Income Housing Tax Credit (LIHTC) experience.

Responsibilities

Prepare the property to receive guests before the office opens, following established procedures.
Lease apartments and sell the property’s products and services, contributing to team occupancy goals and an acceptable closing ratio.
Assist with daily community operations, including answering phones, taking work orders, data entry, planning or hosting resident functions, and preparing the community newsletter.
Conduct property tours for prospective residents, showcasing community amenities, decorated model apartments, and available vacant market-rate units.
Develop and use effective telephone, personal sales, and customer service techniques.
Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
Maintain accurate inventories of available apartments, prospective residents, and current renewal information.
Contact residents in person and in writing to renew leases, negotiating rent increases.
Prepare lease-related documents, move-in materials, and welcome packages; explain lease documents to new and existing residents.
Ensure documents are accurately completed before residents move in.
Pre-qualify prospective residents and verify rental information in accordance with company and housing regulations.
Follow established policies and procedures for applicant qualification, screening, and acceptance.
Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to confirm they are clean and rent-ready.
Complete in-house training within the first 90 days of employment.
Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
Exhibit behavior consistent with the Company’s vision, mission, and core values and help create an enjoyable work environment.