Community Leasing Specialist (Multifamily & Affordable Housing)
About The Position
The Community Leasing Specialist interacts directly with prospective and current residents by marketing, showing, and leasing apartments. As a representative of the company, the specialist responds courteously and promptly to applicants and residents regarding leasing, marketing, and resident relations. The role supports the community’s leasing and occupancy goals as well as its day-to-day operations. The specialist prepares the property for guests, conducts tours, promotes available apartments and community amenities, and uses sales and customer-service techniques to attract and lease to prospective residents. The role also maintains apartment availability and prospect information, supports lease renewals, prepares and explains lease and move-in documents, and assists with resident events and move-in and move-out activities. The position reports to the Community Manager.
Requirements
- High school diploma or GED.
- Sales and customer-service experience or knowledge.
- Complete in-house training within the first 90 days of employment.
- Demonstrate passion for the work, a pleasant demeanor, and a desire for success.
- Demonstrate behavior consistent with the company’s vision, mission, and core values, and contribute to an enjoyable working environment.
Nice To Haves
- Associate degree or equivalent from a two-year college or technical school.
- Property management software experience.
- Low Income Housing Tax Credit (LIHTC) experience.
Responsibilities
- Prepare the property to receive guests before the office opens, following established procedures.
- Lease apartments and promote the property’s products and services as part of the team’s effort to meet or exceed budgeted occupancy goals.
- Assist with daily community operations, including answering phones, taking work orders, data entry, planning and hosting resident functions, and preparing the community newsletter.
- Conduct property tours for prospective residents, showing community amenities, decorated model apartments, and available vacant market-rate units.
- Develop and implement effective telephone, personal sales, and customer-service techniques.
- Design marketing campaigns, cold-call businesses to generate leads, and decorate units to create show units.
- Maintain accurate information on available apartments, prospective residents, and current lease renewals.
- Contact current residents in person and in writing to encourage lease renewals and negotiate rent increases.
- Prepare lease-related documents and move-in and welcome packages; explain lease documents to new and existing residents and ensure documents are complete and accurate before move-in.
- Pre-qualify prospective residents and conduct rental verifications in accordance with company and housing regulations.
- Follow established policies and procedures for applicant qualification, screening, and acceptance.
- Deliver resident gifts and assist with move-in and move-out procedures, including inspecting units before move-in to ensure they are clean and rent-ready.
- Complete in-house training within the first 90 days of employment.
- Perform additional duties within the scope of the work when requested by management.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
