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Administrative Support Assistant

Veterans Health Administration•Nashville, TN
•Onsite

About The Position

The Tennessee Valley Healthcare System is seeking an Administrative Support Assistant (ASA) within Primary Care Service. The role provides administrative support to ensure efficient office operations and supports managers and employees through varied organizational and communication tasks. The position requires thorough knowledge of Primary Care Service operations and staff-support functions, along with the ability to identify problems and seek solutions consistent with applicable regulations and guidelines. The ASA supports managers with administrative policies, directives, and procedures; employee evaluations and performance appraisal records; personnel actions; timekeeping and leave matters; records management; supply transactions; travel coordination; and office communications and meetings. The position is onsite and follows a Monday–Friday schedule from 8:00 a.m. to 4:30 p.m. Work is primarily sedentary, with some walking, standing, bending, and carrying light items. Applicants must be U.S. citizens, meet the specialized-experience requirement, complete the required application steps and online assessment, and satisfy other employment conditions described in the announcement. The position requires one year of specialized experience equivalent to at least the GS-05 level. No educational substitution is available at this grade level. Preferred experience includes timekeeping, day-to-day administrative support, and records management.

Requirements

  • One year of specialized experience equivalent to at least the next lower grade, GS-05, in the normal line of progression. Examples include providing a full range of office administrative support; coordinating travel; reviewing incoming and outgoing correspondence; scheduling meetings; typing correspondence; maintaining databases and using software; maintaining fund control points; coordinating conferences and meetings; and tracking and compiling data for reports.
  • Applicants claiming qualifying experience must clearly describe the nature of their duties and responsibilities for each position and the number of hours worked per week.
  • U.S. citizenship is required.
  • Complete all required application steps, including the online assessment.
  • Selective Service registration is required for males born after December 31, 1959.
  • Selected applicants must complete an online onboarding process and provide acceptable identification for pre-employment requirements.
  • Participation in the seasonal influenza vaccination program is required for Department of Veterans Affairs Health Care Personnel.
  • Serve a one-year probationary period.
  • There is no educational substitution at this grade level.

Nice To Haves

  • Experience in timekeeping.
  • Experience in day-to-day administrative support.
  • Experience in records management.

Responsibilities

  • Provide administrative support to ensure efficient office operations.
  • Assist managers in navigating directives, standard operating procedures, and local and national policies for administrative actions.
  • Review and monitor employee evaluation reports and maintain Executive Career Field and 0750 performance appraisal rating schemes.
  • Track and assist with annual review and revision of department reference publications, ensuring reviews and revisions are complete, accurate, and timely.
  • Serve as timekeeper for biweekly timekeeping and guide supervisors in posting time cards.
  • Monitor employee overtime, compensatory time, leave, and training information.
  • Establish and maintain office files and employee six-part folders using the assigned filing system.
  • Use web-based data systems to initiate user accounts, passwords, and access keys.
  • Order office supplies and equipment; edit and process supply requisitions, receipts, issues, transfers, replenishments, excesses, and adjustments.
  • Guide the department in obtaining urgently needed items and track suspense actions.
  • Enter transactions into the document-register database and maintain hand receipts.
  • Edit supply transactions and provide customer service for managed items.
  • Coordinate events, special programs, clinical residency schedules, and responses to staff shortages using call-back rosters and other priority items as needed for medical readiness.
  • Review transactions and documents received from depots and local purchases against records for accuracy.
  • Assist supervisors with documenting and preparing personnel actions, including evaluations, awards, leave without pay, separations or resignations, and salary changes, in accordance with current directives.
  • Initiate and process Requests for Personnel Actions, including awards, realignments, reassignments, position reviews, leave without pay, and separations.
  • Develop agendas, ensure briefing materials are provided, and notify attendees as needed.
  • Apply knowledge of VA and VHA policies concerning privacy, release of information, and requests for protected health information.
  • Coordinate travel arrangements and ensure proper completion.
  • Provide assistance and instructions for day-to-day operations and assist in developing office directives and standard operating procedures.
  • Serve as liaison between TVHS affiliates and HRO for Request for Personnel Action matters.
  • Maintain supply budget records.

Benefits

  • Federal employees and their families have access to a comprehensive federal benefits package; specific eligibility depends on position type, and applicants are directed to contact the hiring agency for details.

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