Admin Jobs

About The Position

Requirements

• Associate degree in a related field or equivalent experience.
• Four or more years in application administration, technical support, or IT operations, including hands-on production support of engineering design (CAD/BIM) or GIS applications.
• Experience in application packaging, deployment automation, and endpoint-management tools in virtual desktop and physical workstation environments.
• Working knowledge of engineering software licensing models and license-manager administration.
• Experience managing vendor support cases through to resolution.
• Clear written and verbal communication skills, including the ability to explain technical issues to non-technical colleagues.
• Valid driver's license, ability to travel to regional offices, and availability for regular evening and weekend deployment windows and an on-call rotation.

Nice To Haves

• IT experience within an AEC or professional-services firm, including project collaboration and document-management platforms.
• Experience supporting graphics-intensive applications on virtual desktop infrastructure.
• Scripting or automation experience.
• ITIL familiarity.
• Relevant vendor or endpoint-management certifications.

Responsibilities

• Serve as the escalation point for complex application issues across engineering, productivity, and business applications, resolving them or driving them to resolution with vendors.
• Lead operational support of CAD/BIM and GIS platforms, including version standardization, deployment of CAD-manager-developed workspaces and standards, add-in compatibility, and performance on virtual and physical engineering workstations.
• Design, build, test, and maintain application packages and deployment automation, and test updates and patches before production release.
• Administer license managers and licensing portals, monitor utilization and compliance, and align licensing with project staffing needs.
• Implement application monitoring, identify recurring failures, and drive permanent fixes and automation.
• Mentor the Application Administrator I and Service Desk staff.
• Maintain documentation and the knowledge base to keep support consistent across offices.
• Serve as the primary technical contact with engineering software vendors.
• Participate in regular evening and weekend deployment and maintenance windows and the IT on-call rotation.
• Perform other duties as assigned.

Benefits

• Comprehensive and multi-faceted benefits package.
• Eligibility to participate in performance and discretionary incentive bonus programs after a qualifying period.