Billing Specialist - Admin

Denova Collaborative Health•Phoenix, AZ

1d•Hybrid

About The Position

As a Billing Specialist - Admin at Denova, you will provide administrative support to the Engagement Center by coordinating billing workflows, maintaining accurate patient and financial records, managing documentation, and responding to billing inquiries. This phone-based role also assists with insurance eligibility verification and account updates to support organized, accurate, and efficient billing operations. The position is full-time, Monday through Friday, from 9:30 AM to 6:00 PM, with some flexibility. Training during the first 90 days is 100% onsite at the Engagement Center/DHQ. After successfully completing that period, there is an opportunity to work remotely up to four days per week. Candidates must reside in Arizona and be able to report onsite as required.

Requirements

High school diploma or GED.
At least two years of experience in healthcare billing, medical office administration, insurance verification, or related administrative support.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent communication skills and a commitment to providing outstanding customer service.
Comfort handling calls throughout most of the workday; this is a phone-based position.
Must reside in Arizona and be able to report onsite to the Engagement Center/DHQ as required.
Proficiency in electronic medical records systems (EMR/EHR), insurance carrier portals, Microsoft Office, and billing software.

Nice To Haves

Additional certification in billing, finance, or a related field.
Bilingual English/Spanish proficiency.

Responsibilities

Provide administrative support for day-to-day billing operations, including documentation, account maintenance, correspondence, and system updates.
Respond to patient and business-partner billing inquiries by phone, email, and Microsoft Teams.
Assist patients with billing statements, disputes, account balances, approved adjustments, and financial responsibilities.
Verify insurance eligibility and update patient demographics, insurance information, and billing records.
Issue requested billing statements, process approved no-show fee adjustments, and complete other authorized account updates.
Organize and manage incoming billing documentation, including faxes, electronic submissions, and departmental correspondence.
Monitor assigned work queues, coordinate follow-up items, and collaborate with internal departments to resolve billing-related questions.
Maintain confidentiality and accuracy when handling patient and financial records.
Complete other assigned administrative duties.