Palliative Care - Admin Assistant

Four Seasons, The Care You Trust•Flat Rock, NC

10d•Onsite

About The Position

Provides administrative support to the Palliative Care Team, including scheduling, telephone support and triage for incoming patient, family, or provider calls. The role also facilitates preparation of monthly and weekly reports and supports the Palliative Care clinic and clinical team. This is a full-time, hourly position based in Flat Rock, North Carolina, with a 40-hour schedule from 8:00 a.m. to 4:30 p.m. The position supports organizational and team goals, participates in continuous quality improvement and education activities, and follows company policies, procedures, guidelines, and mission. It reports to the Palliative Care Practice Manager.

Requirements

High school diploma or GED.
Three years of experience as an administrative assistant.
Proficient computer skills with Microsoft Office products.
Demonstrated excellent customer service and communication skills.
Knowledge of HIPAA privacy policies and regulations.
Knowledge of electronic medical record systems.
Basic data-entry skills.
Excellent organizational, interpersonal, written, and oral communication skills.
Ability to work under pressure to meet deadlines; take initiative and use innovative techniques and ingenuity; interact with departments across the organization; work as a team player to coordinate projects; and plan, prioritize, and coordinate multiple projects.
Ability to work flexible hours if needed.
Valid driver's license and proof of automobile insurance.

Nice To Haves

Medical Assistant Certification is beneficial.

Responsibilities

Answer, direct, and document Palliative Care telephone calls appropriately.
Perform office support tasks, including word processing, filing, copying, faxing, data entry, gathering and compiling data, composing business documents, and coordinating multiple projects and deadlines.
Gather data and maintain monthly and weekly tracking reports, summaries, and performance reports related to provider visits, billing, and documentation.
Initiate patient/family and referral-source surveys, and document and report the results.
Provide support to the Palliative Care clinical team and clinic as needed.
Manage volunteer schedules and duties.
Assist with obtaining patient resources, including durable medical equipment and medication prior authorizations.
Work toward performance goals, pursue progress on an individual learning or development plan, and demonstrate Four Seasons values and competencies.
Participate in designing clinical operations that comply with applicable standards, laws, regulations, policies, and procedures.
Disseminate information and promote interprofessional collaboration within the IDG.
Develop goals and action plans supporting organizational and team goals and Four Seasons' mission and vision.
Participate in continuous quality improvement activities, such as quality monitoring, chart audits, PIPs, and task forces, and promote a culture of continuous improvement.
Collaborate effectively and facilitate group work.
Participate in required department and staff meetings and ongoing agency education and training.
Comply with company policies, procedures, guidelines, and mission statement.

Benefits

Competitive salaries reviewed annually.
Annual operational performance bonus opportunities.
$0 employee premiums on medical insurance.
Annual $600 well-care benefit for self-care, childcare, pet care, or elder care.
Medical and dental insurance benefits beginning the first of the month after hire.
403(b) retirement plan with employer match.
20–29 days of paid time off per year.
Up to six paid holidays.
Employer-paid short-term disability, long-term disability, and life insurance.
Employer-paid teletherapy and telemedicine coverage.
Health and dependent-care flexible spending accounts.
Employee wellness program.
Up to $3,000 in tuition reimbursement each year.