Palliative Care - Admin Assistant

Four Seasons, The Care You Trust•Flat Rock, NC

9d•Onsite

About The Position

The Palliative Care Admin Assistant provides administrative support to the Palliative Care Team, including scheduling, telephone support and triage, report preparation, and clinic support. The role handles incoming calls from patients, families, and providers; maintains tracking and performance reports; and assists with patient and family resources, volunteer schedules, surveys, and administrative functions. The position is full-time, hourly, and based in Flat Rock, North Carolina, with a stated schedule of 40 hours per week, 8:00 a.m. to 4:30 p.m. The role reports to the Palliative Care Practice Manager. The assistant supports clinical operations and interprofessional collaboration, participates in quality-improvement activities and staff meetings, and complies with organizational policies, procedures, standards, and the Four Seasons mission. Additional duties may be assigned as appropriate. The employer states that reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or GED.
Knowledge of HIPAA privacy policies and regulations.
Knowledge of electronic medical record systems.
Basic data-entry skills.
Excellent organizational skills.
Excellent interpersonal skills.
Excellent written and oral communication skills.
Ability to work under pressure to meet deadlines.
Ability to take initiative and use innovative techniques and ingenuity.
Ability to interact with departments throughout the organization.
Ability to work flexible hours if needed.
Ability to participate as a team player and coordinate projects.
Ability to plan, prioritize, and coordinate multiple projects.
Valid driver’s license and proof of automobile insurance.

Nice To Haves

Medical Assistant Certification.
Three years of experience as an administrative assistant.
Proficient computer skills with Microsoft Office products.
Excellent customer service and communication skills.

Responsibilities

Work toward performance goals, make progress on an individual learning or development plan, and demonstrate Four Seasons values and competencies.
Answer, direct, and document Palliative Care phone calls appropriately.
Provide office support, including word processing, filing, copying, faxing, data entry, gathering and compiling data, composing business documents, and coordinating multiple projects and deadlines.
Gather data for and maintain monthly and weekly tracking reports, summaries, and performance reports related to provider visits, billing, and documentation.
Initiate patient/family and referral-source surveys, and document and report results.
Support the Palliative Care clinical team as needed.
Manage volunteer schedules and duties.
Provide administrative support to the Palliative Care clinic as needed.
Help procure patient resources, including durable medical equipment and medication prior approvals.
Participate in designing clinical operations that comply with applicable standards, laws, regulations, policies, and procedures.
Disseminate information and promote interprofessional collaboration within the IDG.
Develop goals and action plans supporting organizational and team goals and the Four Seasons mission and vision.
Participate in continuous quality-improvement activities, including quality monitoring, chart audits, PIPs, and task forces, and promote a quality-improvement culture.
Collaborate effectively and facilitate group work.
Participate in department and staff meetings as required.
Participate in ongoing agency education and training.
Comply with company policies, procedures, guidelines, and mission statement.

Benefits

Competitive salaries, reviewed annually.
Annual operational performance bonus opportunities.
$0 employee premiums on medical insurance.
Annual $600 well-care benefit toward self-care, childcare, pet care, or elder care.
Medical and dental insurance benefits beginning the first of the month after hire.
403(b) retirement plan with employer match.
20–29 days of paid time off per year.
Up to six paid holidays.
Employer-paid short-term disability, long-term disability, and life insurance.
Employer-paid teletherapy and telemedicine coverage.
Health and dependent care flexible spending accounts.
Employee wellness program.
Up to $3,000 in tuition reimbursement each year.