Operations Manager General Admin

Builders FirstSource • Auburn, AL

3d

About The Position

Under the general direction of the General Manager, the Operations Manager oversees multiple operations that control the flow of materials to and from the location in a timely, productive, and cost-effective manner. These operations may include manufacturing, distribution, and warehousing. The role manages the location’s facilities and equipment and oversees delivery and warehousing functions while partnering with department leads to train and develop operations personnel.

The Operations Manager plans operational strategies and schedules, controls costs against profit targets, monitors performance using operational reports, and resolves issues affecting customer service and operational performance. The role coordinates staffing and resources across Warehouse, Shipping, Yard, Office, and Purchasing; supports employee development and performance; and collaborates with production, sales, finance, and other teams. The position also oversees safe operating practices, vendor evaluations, equipment and facility upgrades, and maintenance.

This is a managerial role with responsibility for supervising employees, including Plant Managers or Supervisors. The manager participates in hiring, training, work assignment, performance appraisal, employee relations, and problem resolution. Occasional travel may be required. The position is located in an open office area, with occasional visits to the yard and limited driving. The work environment is usually moderately noisy, with occasional exposure to outside weather conditions.

Requirements

• Bachelor’s degree from a four-year college or university and four years of directly related experience in the lumber or building materials industry, including assignments across multiple phases of the business; or an equivalent combination of education and experience.
• Knowledge or experience in building materials, procurement, inventory management, and people supervision.
• Strong customer service experience and good organizational skills.
• Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents.
• Ability to respond to customer, regulatory-agency, or business-community inquiries and complaints; prepare speeches and articles in prescribed formats; and present information effectively to senior management, public groups, and boards of directors.
• Ability to persuade individuals or groups toward mutually desired outcomes; exceptional leadership and teamwork abilities.
• Ability to apply arithmetic, percentages, ratios, proportions, basic algebra, and geometry to practical situations; calculate common business and measurement figures; and develop and interpret graphs and charts.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and manage abstract and concrete variables.
• Ability to modify standard approaches, develop alternative courses of action, analyze varied problems, and develop new ways of doing things.
• Thorough knowledge of, or the ability to quickly learn, order processing and delivery systems.
• Knowledge of and adherence to company safety policies and procedures.
• Ability to meet the physical demands of the role, including regular sitting, hand use, talking or hearing, standing and walking between departments, and limited driving; required vision abilities include close and color vision, peripheral vision, and focusing.

Nice To Haves

• Active participation in professional trade groups such as the Home Builder’s Association and participation in LMC meetings and customer appreciation events.

Responsibilities

• Manage the flow of materials to and from the location across operations such as manufacturing, distribution, and warehousing.
• Oversee the physical condition and operations of the location’s facilities and equipment, including daily delivery and warehousing functions.
• Partner with department leads and train and develop personnel in operations functions.
• Budget and control operating costs to meet or exceed annual profit targets.
• Develop operations strategies and goals, and establish department priorities and sequences for smooth product flow to customers.
• Review team and individual performance using operational reports on deliveries, back orders, labor hours, shipments, and related measures; use results to limit costs, prevent delays, and forecast planning needs.
• Resolve issues involving processes, costs, orders, maintenance, inventory control, equipment and trucks, services, and systems that affect customer needs.
• Prepare overall operations schedules and coordinate staffing with leaders in Warehouse, Shipping, Yard, Office, and Purchasing.
• Address team-member issues affecting division performance and, where applicable, employee relations matters.
• Coordinate cross-department communications with Production, Sales, the Controller, and other team members on purchasing, shipping, accounts, special orders, millwork, truss, and material deliveries.
• Participate actively in training programs for drivers, yard personnel, and supervisors; motivate employees, maintain a productive workforce, and train successors.
• Analyze and maintain vendor evaluations, recommend revisions, monitor existing services, and initiate new service options.
• Participate in decisions to accept or reject orders.
• Direct implementation of safe operating practices in compliance with company and regulatory policies, including DOT regulations, forklift operations, and OSHA requirements.
• Plan and implement equipment and facility design upgrades and maintenance.
• Participate in professional trade groups, Home Builder’s Association activities, LMC meetings, and customer appreciation events.
• Supervise employees, including Plant Managers or Supervisors; interview, hire, develop and train team members; plan, assign, direct, and delegate work; appraise performance; reward and discipline team members; address complaints; and resolve problems.

Benefits

• Competitive, affordable benefits designed to support employees and their families.
• Professional development and training, with access to tools and technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager