Operations Manager General Admin

Builders FirstSource•Auburn, AL

About The Position

Under the general direction of the General Manager, the Operations Manager oversees multiple operations that control the flow of materials to and from the location in a timely, productive, and cost-effective manner. These operations may include manufacturing, distribution, and warehousing. The role is responsible for the location’s overall operations and the physical condition of its facilities and equipment, including daily delivery and warehousing functions. The manager sets operational strategies and goals, controls operating costs, coordinates schedules and staffing, and monitors performance through operational reports. The position works closely with department leaders and teams across Warehouse, Shipping, Yard, Office, Purchasing, Production, Sales, and Finance to support product flow, customer needs, and efficient use of resources. It also supervises and develops team members, supports employee training, and addresses performance and employee-relations issues. The role oversees safe operating practices and compliance with company and regulatory policies, plans facility and equipment upgrades and maintenance, evaluates vendors and services, and participates in relevant industry and customer events. Occasional travel may be required. The position is located in an open office area, with occasional visits to the yard and exposure to outside weather conditions. The noise level is usually moderate.

Requirements

Bachelor’s degree from a four-year college or university and four years of directly related experience in the lumber or building materials industry, with assignments in multiple phases of the business, or an equivalent combination of education and experience.
Knowledge or experience in building materials, procurement, inventory management, and supervising people.
Strong customer service experience and good organizational skills.
Ability to read, analyze, and interpret common financial reports, trade journals, and legal documents.
Ability to respond to inquiries or complaints from customers, regulatory agencies, and members of the business community.
Ability to write speeches and articles in a prescribed style and format and present information effectively to top management, public groups, or boards of directors.
Ability to persuade individuals or groups toward mutually desired outcomes; exceptional leadership and teamwork abilities.
Ability to apply practical mathematics, including fractions, percentages, ratios, proportions, and basic algebra and geometry; calculate business and measurement figures; and develop and interpret graphs and charts.
Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions, and develop alternative courses of action for varied problems.
Thorough knowledge of, or the ability to quickly learn, order-processing and delivery systems.
Must follow company safety policies and procedures.

Responsibilities

Manage multiple operations controlling the flow of materials to and from the location, including functions such as manufacturing, distribution, and warehousing.
Oversee the location’s overall operations and the physical condition of its facilities and equipment.
Oversee daily delivery and warehousing operations.
Partner with department lead managers and help train and develop personnel involved in operations.
Budget and control operating costs to meet or exceed annual profit targets.
Plan operational strategies and goals, setting departmental priorities and sequences to support the smooth flow of products to customers.
Review team and employee performance using operational reports covering measures such as on-time deliveries, back orders, hours worked, and shipments received.
Resolve problems involving processes, costs, orders, maintenance, inventory control, equipment and trucks, services, and systems that affect customer needs.
Prepare operations schedules and coordinate staffing with leaders in Warehouse, Shipping, Yard, Office, and Purchasing.
Resolve team member issues affecting divisional performance and, when needed, employee-relations issues.
Coordinate across departments on processes affecting Production, Sales, Finance, purchasing, shipping, accounts receivable and payable documentation, special orders, millwork scheduling, and deliveries.
Participate actively in employee training programs for drivers, yard personnel, and supervisors; motivate employees, maintain a productive workforce, and train successors.
Analyze and maintain vendor evaluations and recommend revisions.
Monitor existing services and initiate new service options.
Participate in decisions to accept or reject orders.
Direct implementation of safe operating practices in compliance with company policies and applicable regulations, including DOT, forklift, and OSHA requirements.
Plan and implement equipment and facility design upgrades and maintenance.
Participate in professional trade groups, LMC meetings, and customer appreciation events.
Interview, hire, train, develop, assign, direct, and delegate work to team members; appraise performance, reward and discipline employees, address complaints, and resolve problems.