Loan Admin Assistant I

Southside Bank • Cleveland, TX

1d • Onsite

About The Position

The Loan Admin Assistant I (Commercial Lending) is an entry-level support role that works under supervision and provides administrative and operational support to the lending department. The position assists with loan processing, documentation, closing coordination, loan servicing, record maintenance, customer service, and regulatory compliance, working with loan officers, administrative staff, borrowers, loan operations, credit, underwriting, accounting, compliance, and other internal departments to process loans accurately and efficiently under Bank policies and applicable regulations.

The position is also a customer-service point of contact for loan-related and non-loan service requests. It communicates requirements and status updates, follows through on customer requests, resolves routine issues, and coordinates with appropriate personnel so customers receive accurate and professional service. The role performs general administrative work and follows Bank policies, procedures, internal controls, audit requirements, information-security standards, and applicable laws and regulations, including BSA and anti-money-laundering requirements.

The role is based in a well-lighted, heated or air-conditioned indoor office with adequate ventilation and moderate noise. The employee must remain stationary for 90% of the time, occasionally move around the office, and regularly operate a computer and office productivity equipment. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with overtime as needed.

Requirements

• High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
• High degree of accuracy and attention to detail.
• Ability to review documents and identify missing or inconsistent information.
• Ability to prioritize multiple tasks and meet established deadlines.
• Strong organization and time-management skills.
• Ability to maintain confidentiality and handle sensitive financial information.
• Problem-solving ability and effectiveness working independently and as part of a team.
• Professional customer-service skills and polished written and verbal communication.
• Sound judgment and ability to escalate issues appropriately.
• High proficiency with core banking software such as Jack Henry or Fiserv, loan origination systems, and Microsoft Office Suite.
• Strong familiarity with lending terminology, title work, lien perfection, and regulatory requirements.
• Manual dexterity sufficient to reach, handle items, and work with fingers; ability to perceive attributes of objects and materials.
• Ability to remain stationary for 90% of the time, occasionally move around the office, operate a computer and office productivity equipment, and communicate and exchange accurate information.

Responsibilities

• Process loan applications and organize supporting documentation.
• Maintain complete, accurate, and organized electronic and physical loan files.
• Review loan documentation for completeness, accuracy, signatures, dates, and supporting information.
• Enter and maintain borrower and loan information in loan processing and core banking systems.
• Provide administrative support to loan officers throughout loan origination and servicing.
• Prepare loan documents, disclosures, correspondence, reports, and other lending materials.
• Coordinate loan closings and help ensure closing documentation and conditions are satisfied.
• Track outstanding loan conditions and follow up with borrowers, loan officers, vendors, and internal departments.
• Order and monitor third-party services, including appraisals, title work, credit reports, flood determinations, insurance documentation, and other required reports.
• Monitor loan processing, closing, renewal, and servicing deadlines.
• Serve as an administrative contact for borrowers on documentation, application status, closing requirements, payments, renewals, and other routine loan matters.
• Perform loan file quality-control reviews and identify missing, incomplete, or inconsistent information.
• Assist with loan funding and disbursements by verifying documentation and following established procedures.
• Process or assist with loan-related payments, payoffs, advances, renewals, extensions, and modifications.
• Gather documentation and coordinate approvals for loan renewals, extensions, and modifications.
• Maintain loan ticker and tracking systems for maturities, insurance expirations, financial statements, annual reviews, and other follow-up items.
• Prepare and maintain pipeline, exception, maturity, delinquency, and other assigned loan reports.
• Follow up on missing or expired documentation and help resolve outstanding loan requirements.
• Coordinate with credit, underwriting, loan operations, accounting, compliance, and other departments.
• Protect confidential borrower, customer, and Bank information; follow Bank policies, procedures, internal controls, and operational standards.
• Support compliance with applicable federal and state banking regulations and lending requirements; promptly escalate discrepancies, exceptions, deficiencies, or other issues.
• Perform general administrative work, including filing, scanning, copying, data entry, record retention, correspondence, and scheduling.
• Provide professional, courteous, and responsive service to customers, employees, borrowers, vendors, and internal departments; support team and company goals and comply with audit policies and applicable laws.
• Serve as an administrative contact for non-loan customer matters, including deposit accounts, wires and funds transfers, stop payments, overdrafts, address changes, fraud, debit cards, and online banking.
• Respond promptly to customer inquiries by telephone, email, in person, or other approved channels; explain requirements, documentation, processing steps, timelines, status, and next steps within the position’s authority.
• Help customers complete and submit required documentation and follow up on missing or incomplete documents.
• Coordinate customer requests with relevant Bank departments, including retail, deposit account services, debit cards, treasury management, fraud, credit cards, investment services, and wealth management and trust.
• Research and resolve routine customer issues within established procedures; escalate complex, sensitive, or non-routine matters appropriately.
• Maintain ownership of customer requests through resolution or transfer, document relevant communications and updates, and return calls and messages within established service standards.
• Handle customer information securely, balance service with Bank controls and requirements, and communicate recurring customer concerns or process issues to management.
• Comply with safety policies and report unsafe activities to a supervisor or Human Resources.
• Perform additional duties as assigned or directed.

Benefits

• Medical, prescription drug, dental, and vision insurance.
• Insurance eligibility for team members and dependents starting on the first day of employment.
• 401(k) with a match.
• Basic, voluntary, and dependent life insurance.
• Paid time off.
• Paid bank holidays.
• Workplace wellness programs.
• Employee assistance programs.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED