Strategic Account Manager
Körber Group • Remote work, OR14d • Remote
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Strategic Account Manager
Körber Group•Remote work, OR
•Remote
About The Position
Körber is seeking a Strategic Account Manager to drive strategic account strategies and serve as the lead point of contact for all customer account management matters. This role involves developing and implementing global account strategies for strategic accounts within the Pharma-, Biotech, and Cell & Gene industry. The position acts as the primary interface with the customer, managing customer satisfaction, strategic and global spanning topics such as steering, escalation, and contract management. The role also involves creating value solutions, quantifying value for key customers, and collaborating with Product Management to enhance the product portfolio. Additionally, the Strategic Account Manager will provide management support and consulting for global MES programs, report to executive management on corporate and business objectives for assigned key accounts, advance the Strategic Account Management methodology, communicate progress to stakeholders, and forecast/track key account metrics.
Requirements
- Strong track record of sales in the MES space
- 5-10 years of sales experience
- Excellent verbal and written communication skills, with the ability to communicate precisely and effectively from Department to C-Level
- Strong decision influencer and negotiation skills
- Ability to collaborate in a team environment and drive results within a matrix organization
- Ability to align short-term objectives with overall strategic goals
- Superior ability to remain composed and organized in a high-pace work environment
- Self-motivated, energetic, and enthusiastic personality
- Experience in defining and delivering IT projects in the regulated industry
- Willingness to travel to both customer sites and corporate office locations
- Experience with CRM software and MS Office
Nice To Haves
- Ideally experience working as part of a global team
- IPMA / PMP certification is a plus
Responsibilities
- Drive strategic account strategies and serve as the lead point of contact for all customer account management matters
- Develop and implement global account strategies for strategic accounts within the Pharma-, Biotech, and Cell & Gene industry
- Centrally manage the customer relationship and interface, ensuring customer satisfaction and handling strategic/global spanning topics like steering, escalation, and contract management
- Create value solutions and quantify value for key customers, working with Product Management to develop the product portfolio
- Provide management support and consulting to customers for global MES programs
- Report to executive management regarding corporate and business objectives for assigned key accounts
- Advance the Strategic Account Management methodology
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, and collaborate with internal/external resources
- Forecast and track key account metrics
Benefits
- Attractive compensation package
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Modern work environment with open culture towards improvements and new ideas
- Part of a global operating company with a wide customer basis and a growing business
- Profit from international cooperation within group-expert network to implement corporate-wide concepts
- Work in a team that is focusing on customer requirements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Job Search Resources
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