Account Manager

CLS Living•Houston, TX

12d

About The Position

CLS Living is seeking a dynamic Account Manager to support property operations, leasing success, financial performance, and resident satisfaction. The position is an opportunity for an experienced Leasing Agent to broaden their exposure to property management. The Account Manager supports the General Manager and property team, contributes to operational improvements and community outreach, helps maintain financial performance and accurate property records, and supports leasing and customer service. The role calls for someone who thrives in a fast-paced, hands-on environment and is committed to improving the resident experience.

Requirements

Bachelor’s degree preferred, or 2–4 years of experience in student housing or a similar property management setting, or an equivalent combination of education and experience.
Strong accounting skills and comfort with financial software.
Proficiency with property management platforms; Entrata is preferred.
Proficiency with Microsoft Office Suite.
Working knowledge of Fair Housing regulations and industry best practices.
Ability to thrive in a fast-paced, hands-on environment.
Mentoring and team-building orientation, with an interest in others’ development.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in improving operations, resident satisfaction, and property performance.
Solutions-first approach to challenges, with professionalism and integrity.

Nice To Haves

Bachelor’s degree.
Experience with Entrata.

Responsibilities

Support the General Manager in building a high-performing, motivated, and professional team.
Contribute to a positive, collaborative office environment that provides exceptional service to prospects and residents.
Help implement and improve systems, procedures, and standards to increase operational efficiency and reduce expenses.
Communicate effectively with the General Manager to support smooth property operations, and take on additional duties as needed.
Help build and maintain relationships with the school, community organizations, and local businesses.
Participate in on-campus and community outreach events to increase awareness and leasing performance.
Collaborate with the Leasing Manager and team to use marketing opportunities effectively.
Help keep marketing materials, websites, and listings accurate, professional, and up to date.
Maintain property occupancy at or above 99% and collections at or above 98% of potential income.
Support net operating income goals through cost control, income generation, and budget oversight.
Oversee collections and keep delinquencies below 2% of total income.
Maintain accurate resident ledgers and ensure financial transactions are properly recorded in property management software.
Process leases, perform regular audits, and manage vendor payments and accounts payable to ensure accurate billing and property compliance.
Provide high-quality service to residents, prospects, parents, and community partners.
Promote a welcoming, professional office environment that reflects the company's brand and values.
Network with university officials, student organizations, and local stakeholders to strengthen community partnerships.
Support the leasing team with apartment tours and leasing.
Help the team stay informed about market trends and competitors.