Technical Account Manager

Fiserv • Alpharetta, WA

12d • Onsite

About The Position

The Technical Account Manager supports financial institution partner clients and their merchant clients with technical questions, escalations, onboarding needs, and Commerce Hub platform interactions. The role works with clients, Bank Relationship Managers, Account Executives, Commerce Hub teams, and cross-functional partners to resolve issues and improve the client support experience. This work helps clients adopt Fiserv solutions, manage technical changes, and maintain reliable merchant services.

The position is on-site Monday through Friday. In-person collaboration is considered essential to the role and supports onboarding and productivity. The work requires use of a computer and audio equipment. Candidates must already possess valid and unrestricted U.S. work authorization; candidates requiring sponsorship now or in the future will not be considered.

Requirements

• 5 or more years of experience in technical account management, technical client support, or client-facing technology roles in payments or financial services.
• 7 or more years of experience in the financial services, merchant services, or payments industry.
• 5 or more years of experience coordinating technical issue resolution, incident management, or client escalations across cross-functional teams.
• Experience using Microsoft Office Suite, including Microsoft Project, Excel, Word, and PowerPoint, for status reporting, project tracking, and client communications.
• Ability to explain complex technical topics to technical and non-technical audiences through written documentation and verbal communication.
• Ability to analyze data, conduct root cause analysis, and document technical findings, recommendations, and next steps.
• Bachelor’s degree or higher in business, computer science, mathematics, physics, engineering, or a related field, or an equivalent combination of education, related experience, and/or military experience.
• Valid and unrestricted U.S. work authorization; sponsorship is not available now or in the future.

Nice To Haves

• Experience with Commerce Hub solutions.
• Experience with internal systems at Fiserv.
• Project management or Scrum certification.
• Experience supporting API integrations or semi-integrated payment solutions.

Responsibilities

• Serve as the technical point of contact for client questions, escalations, incidents, and issue resolution throughout the full life cycle.
• Explain Fiserv's technical stack, Commerce Hub capabilities, platform strategy, and technical direction to technical and non-technical audiences.
• Develop and maintain an understanding of client technical strategies, integration models, and merchant services requirements.
• Lead investigations, root cause analysis, and troubleshooting for escalated technical issues across internal teams and client stakeholders.
• Coordinate technical projects, implementation activities, transitions, and commercialization efforts to support merchant onboarding and portfolio growth.
• Manage technical playbooks, status reporting, Enterprise Marketplace updates, and communications about technical changes.
• Partner with Relationship teams, Account Executives, and Commerce Hub Developer teams to support solution adoption, direct API integration, and semi-integration needs.

Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being.
• Paid holidays and generous time-away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof peer recognition program with points redeemable for rewards.
• Eight Employee Resource Groups.
• Professional growth through training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning, including a 401(k) match and discounted shares through the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.
• Annual incentive opportunity for eligible associates, potentially delivered as a mix of cash bonus and equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior