Account Manager

Lessen•Scottsdale, AZ

14d

About The Position

Lessen is a tech-enabled, end-to-end property service provider transforming how commercial and residential real estate services are delivered and managed. Its technology platform provides data-driven insights for investors, owners, managers, and service providers, supported by a network of more than 30,000 vetted vendors serving clients with over 1 million properties. Lessen is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Account Manager is a key contributor to the Operations teams and helps guide strategic initiatives by uncovering growth opportunities, managing client concerns, and supporting client success. The role works across internal teams and directly with clients to understand portfolios, develop tailored growth strategies, strengthen relationships, and ensure service excellence. The Account Manager monitors client and market developments, tracks performance metrics, supports account growth and upselling, and helps keep client projects within budget.

Requirements

At least 5 years of experience in account management or sales-related roles.
Exceptional communication, negotiation, and presentation skills.
Proficiency with CRM software and business tools, including data analytics software, spreadsheets for financial tracking, project management platforms, and communication software.
Financial analysis capabilities, including making informed decisions based on financial data and profit margins.
Conflict resolution expertise.
Technical proficiency or awareness of tools and techniques used in multifamily renovations.
Time management skills to handle multiple accounts and projects efficiently.
Stakeholder management skills to work effectively with property owners, contractors, and other relevant parties.
Strong business acumen and understanding of customer needs and pain points related to property management, renovation, and maintenance operations.
Familiarity with local and state regulatory and compliance standards relevant to facilities management or single-family rental property management.

Nice To Haves

Experience focused on property management.
Comprehensive understanding of the residential single-family rental landscape, including its intricacies and demands.

Responsibilities

Collaborate with Sales, Field Operations, Centralized Services, Product Management, and Implementation to align projects with client needs and expectations.
Develop a deep understanding of client portfolios and partner with clients to tailor growth strategies.
Serve as the primary contact for client communications, building relationships and exploring opportunities for joint collaboration.
Monitor market developments, client feedback, and industry shifts to shape growth strategies that support client and organizational goals.
Lead client retention efforts by ensuring service excellence, anticipating client requirements, and delivering timely solutions.
Document client interactions, sales activities, and growth metrics to inform strategic direction.
Meet or exceed account growth and upsell targets according to plan.
Work with clients to keep projects within allocated budgets and make adjustments for unforeseen costs.
Solicit client feedback on satisfaction, areas for improvement, and additional service needs.
Proactively monitor and report client KPIs and success metrics.
Perform other duties as assigned.