Entry Level Account Manager - Western, PA

Genesis Global Group

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About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis and PCR testing, with a broad infectious disease testing menu. MDL is expanding its sales force and seeks a high-energy, self-motivated Entry Level Account Manager to maintain and grow a large base of existing customers. The role serves as a liaison between management and customers to address customer issues and support client satisfaction and retention.

Requirements

• 1–3 years of successful customer service experience.
• Strong multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Proficiency with MS Office, Excel, email, and internet functions.
• Ability to travel within the coverage area and occasionally nationwide.

Nice To Haves

• Knowledge of laboratory testing and competing products.
• Medical Assistant certification or an Associate degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction, and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree